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St. Joseph's Health · 3 months ago

Director Patient Financial Services

Paterson, NJ

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

St. Joseph's Health is recognized for the expertise and compassion of its highly skilled staff. The Director of Patient Financial Services is responsible for developing and implementing the strategic vision for PFS functions, overseeing billing, collections, and compliance to maximize revenue and improve the patient financial experience.

Health CareHospital

Responsibilities

Responsible for developing & implementing the strategic vision for Patient Financial Services (PFS) functions

Oversee the organization's billing, collections, cash posting, denial management, and Customer Service functions to maximize revenue and ensure compliance

Key responsibilities include managing staff and budgets, developing policies and procedures, analyzing key performance indicators (KPIs) like accounts receivable (AR) days and denial rates, collaborating with other departments, and ensuring compliance with healthcare regulations to improve operational efficiency and the overall patient financial experience

Serves as the leader of PFS to internal & external organizations, including government agencies, payer organizations, vendors & business partners

Lead, coach, and develop the Patient Financial Services (PFS) team, conducting performance evaluations and staff development plans

Qualification

Healthcare revenue cycle managementPatient financial services leadershipAccounts receivable analysisMicrosoft ExcelMedicare/Medicaid guidelinesAnalytical skillsCommunication skillsOrganizational skillsInterpersonal skillsProblem-solving skills

Required

Work requires the knowledge of theories, principles, and concepts normally acquired through completion of a Bachelor's Degree in Health Care Management or closely related field

Minimum of 5 to 7 years of experience in healthcare revenue cycle management and patient financial services leadership

Experience working with Finance, PFS, and other Revenue Cycle leaders to present key performance indicators with accounts receivable analysis

Expertise in all aspects of the patient financial services (PFS) process, such as billing, collections, cash posting, and maintaining accounts receivable

Possesses and demonstrates excellent communication, organizational, technical, and interpersonal skills

Strong analytical and problem-solving skills to interpret financial reports, identify process improvements, and achieve results

Proven aptitude for problem-solving and critical thinking

Advanced proficiency working in Microsoft Excel, Word, and PowerPoint

Strong knowledge of Medicare/Medicaid guidelines

Experience in a hospital setting, especially a large or acute care facility