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All Chicago Making Homelessness History · 3 months ago

Senior Program Manager, Systems Change

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$60K/yr - $91K/yr

3+ years exp

All Chicago Making Homelessness History is dedicated to uniting the community to provide solutions for homelessness. The Senior Program Manager for Systems Change will lead initiatives that support individuals experiencing homelessness in securing stable housing, overseeing various programs and collaborating with external partners to enhance service delivery.

CharityNon ProfitSocialTraining

Responsibilities

Provide leadership for applying for and launching new employment and income programs, including ensuring that processes, workflows, connections to partners, program goals, program utilization benchmarks are clearly articulated

Create and oversee a project management plan for program implementation and development

Develop and implement policies and procedures for the delivery of programming, including defining best practices for serving individuals experiencing homelessness

Supervise staff and/or direct team members to ensure successful accomplishment of program goals and refinement/revisions as needed

Develop mechanisms to iterate and refine program throughout the course of the project

Collaborate with external partners to improve, design and implement program processes and policies

Work across departments to enter into and oversee contracts with partner agencies, including performance evaluation, compliance and monitoring

Facilitate collaborative planning and activities across All Chicago staff, especially other SPMs

Oversee subcontracted partners, in partnership with the administrative team at All Chicago, to ensure compliance with contract expectations and successful program delivery

Work closely with the Homeless Management Information System and Data and Performance teams to refine or launch new workflows or data collection processes, design reports, and incorporate continuous quality improvement processes into the work

Compile reporting requirements and ensure timely submission

Design opportunities to incorporate voices of people with lived experience into the development and refinement of program design, processes and workflows

Support partner agencies’ performance and troubleshoot issues as they arise

Liaise between funders and partners to ensure program is optimized and outcomes are being achieved

Use an Active Contract Management approach for managing All Chicago and Continuum of Care (CoC) programs related to employment and income, including leading the evaluation, data analysis, continuous improvement, and reporting activities, including to donors and other stakeholders, for employment and income programs

Serve as site lead for All Chicago’s AmeriCorps cohort, oversee compliance with grant management expectations and requirements

Draft and submit grant application documents including for funding renewal and reporting, documenting data and evidence of successful AmeriCorps programming

Oversee initial recruitment, hiring and onboarding of AmeriCorps members, and work with internal teams to comply with AmeriCorps VISTA requirements

Collaborate across teams with AmeriCorps supervisor(s) to ensure members have appropriate support within All Chicago

Oversee Task Manager onboarding and provide guidance for AmeriCorps member management as needed

Supervise staff and/or direct AmeriCorps VISTA members to ensure successful accomplishment of programs goals and refinements as needed

Oversee and project manage special projects to advance the CoC’s efforts to prevent and end homelessness as needed. This includes serving as a All Chicago’s liaison on related Continuum of Care Implementation Structure Affinity Group(s)

Lead system-wide SSI/SSDI Outreach, Access, and Recovery (SOAR) activities on behalf of the Chicago CoC

Work with public partners, community-based organizations, key stakeholders, and individuals with lived experience to develop short and long-term strategies, programs, and funding mechanisms that help all job seekers experiencing homelessness connect to employment and/or income supports

Provide systems analysis, assessment, and recommendations to leaders in the CoC and the public workforce development system that help expand and improve the connections between the homeless response system and workforce development system

Manage relationships with cross-sector partner organizations and build networks for information sharing; cultivate and engage new stakeholders as needed

Coordinate operations between city and state government and community partners related to housing and workforce services for individuals experiencing homelessness

Support the annual response to the HUD CoC NOFA, especially as it relates to goals, metrics and system planning

Support in the implementation of the All Chicago strategic plan objectives and ensure they are in alignment with the organization and direct reports’ workplans

Lead, mentor, and supervise assigned staff and interns. Conduct supervision sessions with direct reports, prepare three-month probationary evaluation reports for new hires and twelve-month performance evaluations for all direct reports

Develop and manage a high performing project team, ensuring succession plans are in place

Write position descriptions and lead the hiring, and if necessary, conduct disciplinary and other personnel actions in accord with personnel policies, for all direct reports

Serve as an agency leader and liaison with other departments

Communicate effectively with supervisors, peers, and partners in written, oral and in-person communication in both groups and at public events

Think creatively in the development, design, and creation of new applications, ideas, relationships, systems, and support

Work on other special projects related to All Chicago’s role as a System Leader on issues related to homelessness

Actively participates in department, committee, and staff meetings

Assists with All Chicago events and other activities as assigned

Other duties as assigned

Qualification

Program ManagementSupervisory ExperienceData AnalysisMicrosoft OfficeHomeless Management Information SystemAnalytical SkillsPrioritization SkillsWriting SkillsAdaptability

Required

Relevant Bachelor's degree in Social Work, Psychology, Social Justice or equivalent combination of education and experience

Three years of related Chicago's Workforce Development Systems/programming experience (i.e., Chicago Cook Workforce Partnership, Department of Family & Support Services, SNAP Employment and Training/ SNAP to Success, TANF WorkFirst, youth and apprenticeship initiatives)

Three years of supervisory experience

Excellent skills with Microsoft Office products including but not limited to Excel, Word, PowerPoint, and Outlook

Ability to prioritize, meet deadlines and manage changing priorities

Ability to adapt to a changing environment and handle multiple priorities

Excellent writing and analytical skills