Systems Engineer II - Workstation Patch Management (Remote) jobs in United States
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First Citizens Bank · 2 weeks ago

Systems Engineer II - Workstation Patch Management (Remote)

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date4+ years exp

First Citizens Bank is one of the top financial services providers, recognized for customer satisfaction and stability. The role involves ensuring endpoint patching and security compliance, collaborating with IT operations and cyber security teams, and providing support for patch management and troubleshooting.

BankingInsuranceLendingPaymentsWealth Management
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H1B Sponsor Likelynote

Responsibilities

Ensure patch compliance across all managed client endpoints (Windows/MacOS)
Perform troubleshooting of patching related issues and vulnerability remediation
Support and troubleshoot BigFix client management and associated deployment issues
Collaborate with IT teams to plan, test, and implement patches effectively
Leverage PowerShell scripting for automation and troubleshooting tasks
Provide remote support to end users for patching and endpoint-related issues
Work with security tools such as Qualys to validate, and remediate vulnerabilities
Maintain clear documentation and communication with end users
Handle critical patching activities under high-pressure situations
Follow ITIL practices for incident, change, and problem management related to patching

Qualification

Windows 10 & 11BigFixMECM/SCCMPowerShell scriptingQualysRemote support toolsITIL processesAnalytical skillsCustomer service skillsProblem-solving skillsCommunication skills

Required

Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer

Preferred

7+ years of experience in endpoint patching and compliance
Strong knowledge of Windows 10 & Windows 11 Operating Systems to troubleshoot technical issues
Strong exposure of MECM/SCCM and BigFix deployments, and reporting
Strong hands-on experience with BigFix and MECM client management and end-client patching related issues
Exposure to security tools such as Qualys for vulnerability detection and remediation
Familiarity with patching and vulnerability remediation best practices
Working knowledge of remote support tools (like Logmein / BeyondTrust etc.)
Strong PowerShell scripting skills
Strong troubleshooting, analytical, and problem-solving skills
Excellent communication and documentation skills
Understanding of ITIL processes (incident, change, problem management)
Hand-on exposure on office tools (like Excel, Word, Power-point etc.)
Knowledge of MacOS Operating Systems to troubleshoot technical issues
Experience in working enterprise-scale environments with large user bases
Good Understanding of IT standards related to patching and vulnerabilities
Exposure to other endpoint management or security tools
Experience working in the banking or financial services industry is a plus
Experience with enterprise applications specific to the banking industry
Knowledge of issue tracking and reporting tools like Jira, or Confluence
Excellent written and verbal communication skills, including the ability to communicate complex technical concepts to non-technical person
Strong analytical and problem-solving skills, with a methodical approach to troubleshooting
Ability to work independently and as part of a team in a fast-paced environment
Self-motivated, with a 'can-do' attitude and comfortable working with minimum instructions
Strong customer service skills and a customer-focused mindset

Company

First Citizens Bank

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First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
dateFounded in 1898
location
Raleigh, North Carolina, USA
people-size10001+ employees
web-link
http://www.firstcitizens.com

H1B Sponsorship

First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)

Funding

Current Stage
Public Company
Total Funding
$33M
2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO

Leadership Team

C
Craig Nix
Chief Financial Officer
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Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
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