Quest Diagnostics · 5 months ago
Healthcare Provider Account Manager
Clifton, NJ
Full-time
Onsite
Mid Level
$135K/yr - $150K/yr
3+ years expQuest Diagnostics provides diagnostic testing and services to assist patients and physicians in making informed healthcare decisions. The Healthcare Provider Account Manager is responsible for driving territory growth and profitability by managing accounts, ensuring customer retention, and partnering with specialty account executives to upsell testing services.
BiotechnologyHealth CareHealth DiagnosticsInformation ServicesPrecision Medicine
Responsibilities
Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs
Drive sales growth in existing key accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities
Ensure customer retention by maintaining relationships with current accounts and managing a book of business
Drive growth in their assigned Key Accounts
Prepare and present Customer Business Reviews
Identification and pursuit of up-selling and cross-selling opportunities “Specialty” Account Executives and Sales Director
Partner with specialty account executives on complex clinical discussions
Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues
Escalate service issue non-resolution as appropriate
Leverage all tools and resources (including data, SFDC, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
Provide continuing education to the customer on new technologies and laboratory testing
Ensure compliance with company polices and government regulations
Follow up communications with Sales Director, Specialty Account Executives and customers _OR_ Internal/External Customers
Accurately forecast monthly and quarterly sales
Effectively manage pipeline via Salesforce.com (SFDC) platform
Consistently perform administrative responsibilities, such as, expense reports, sales reports, and other business requests
Perform all trainings within assigned timelines, demonstrating proficiency
Ensure compliance with company polices and government regulations
Qualification
Required
Three years of experience in sales with account ownership
Knowledge of Healthcare Industry and general economics of business
Ability to develop and sustain strong customer relationships, strong planning and organizational skills
Excellent oral and written communication and presentation skills
Solid PC skill including Microsoft Software
Bachelor's Degree Required
Benefits
Company Vehicle and Gas Card
Sales Incentive Plan
Best in Class Commercial New Hire Training
Commercial-Specific Leadership Development Program
Medical/Prescription Drugs
Dental
Vision
Flexible Spending Accounts (FSAs)
Supplemental Health Plans
401(k) Plan – Company match dollar-for-dollar up to 5%
Employee Stock Purchase Plan (ESPP)
Supplemental Life Insurance
Dependent Life Insurance
Short- and Long-Term Disability buy-up
Blueprint for Wellness
Emotional Well-Being Resources
Educational Assistance
Company
Quest Diagnostics
Quest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.6B2024-08-15Post Ipo Debt· $1.85B
2023-10-30Post Ipo Debt· $750M
1996-12-17IPO
Leadership Team
James Davis
Chief Executive Officer and President
Cecilia McKenney
SVP & Chief Human Resources Officer
Recent News
2026-01-09
Company data provided by crunchbase