Mytra · 1 day ago
Sustainment Engineer
Brisbane, CA
Full-time
Hybrid
Entry, Mid Level
$95K/yr - $110K/yr
2+ years expMytra is creating innovative solutions for the supply chain industry by applying robotics and distributed software. They are seeking a Sustainment Engineer to ensure reliability and lifecycle sustainment of their robotics and Automated Storage and Retrieval Systems solutions, working closely with customer support and engineering teams.
Artificial Intelligence (AI)Industrial AutomationRoboticsSupply Chain ManagementWarehousing
Responsibilities
Act as the technical point of contact for customer-facing field support team
Provide technical guidance for corrective actions, service kit deployment, spare parts planning, and troubleshooting of complex issues in the field
Coordinate with customers to ensure system uptime and reliability requirements are achieved
Usage and upkeep of the customer support systems
Monitor, measure, and analyze system reliability performance across deployed platforms
Perform Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) of field issues
Understanding of sustainment readiness metrics (MTBF, MTTR, uptime, service responsiveness) and how they gauge system performance and efficiency
Partner with design, manufacturing, and reliability engineering teams to drive continuous product improvements
Translate field performance data into actionable engineering change orders (ECOs) and design-for-reliability / design-for-supportability recommendations
Support new product introduction (NPI) by defining sustainment requirements, field readiness plans, and lifecycle support strategies
Qualification
Required
Bachelor's degree in Mechanical, Manufacturing, Electrical, or Systems Engineering (or equivalent experience)
2+ years of progressive engineering experience in roles such as Reliability Engineer, Customer Support Engineer, Sustainment Engineer, Hardware Reliability Manager, or related positions
Proven expertise in reliability engineering tools and field issue resolution
Knowledge of PLM & CMMS systems (e.g., SAP, EZO, ION) for tracking parts inventory and maintenance work orders
Comfortable using various hand and power tools to repair hardware in the field
Demonstrated ability to supervise external contractors and ensure compliance with safety and quality standards
Excellent communication, cross-functional coordination, and customer-facing skills
You are excited about working on an immature product, growing together, and shaping the future of the company
Uncertainty isn't scary, and you're willing to realize mistakes and pivot
You can convey complex ideas and technical concepts to a diverse audience
Openness, inquisitiveness, and constant ambition are important values
You enjoy pair programming and taking time to help others
Candidates must be able to perform challenging physical labor for the duration of a shift
Candidates must be able to lift and carry up to 40 pounds from the floor
Candidates must be able to work at heights with use of fall protection
Preferred
Strong preference for candidates local to Mytra HQ (Brisbane, CA), open to considering remote location for highly qualified candidates
Travel Required: Up to 75% of the time
Benefits
Competitive compensation + equity grants at a high growth company backed by top tier VCs
Medical, dental, vision, 401(k), commuter benefits, and pet insurance
Lively modern combined office and lab space where we rapidly iterate through design, build and test phases
Lunch and snacks provided in the office; we eat and share stories together at the “long” table
Flexible hours and flexible PTO
Company
Mytra
Mytra is a robotics company developing software-defined warehouse robotics solutions to automate industrial tasks in logistics.
51-200 employees
H1B Sponsorship
Mytra has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (1)
2023 (4)
Funding
Current Stage
Growth StageTotal Funding
$78MKey Investors
GreenoaksEclipse Ventures
2024-07-23Series B· $50M
2023-01-01Series A· $28M
2022-07-01Seed
Leadership Team
Chris Walti
Co-Founder/CEO
Ahmad Baitalmal
Co-Founder / Chief Technology Officer
Recent News
2025-06-02
Company data provided by crunchbase