BHC · 4 hours ago
Area Director, Learning & Development, BHC
Charleston, SC
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expBHC is a company focused on luxury-level hospitality, and they are seeking an Area Director of Learning & Development to oversee all aspects of organizational learning across their properties. The role involves designing and implementing training programs, ensuring compliance training, managing the L&D budget, and fostering relationships with educational organizations.
Hospitality
Responsibilities
Lead the design, (re)development, and implementation of all new-hire orientation and training programs to create a culture in absolute alignment with BHC’s mission, vision, values, and strategies
Assess and identify learning and training areas that require improvement or expansion and curate training content such as videos, manuals, and digital resources to address issues
Review guest and employee satisfaction surveys to continuously improve training content and delivery methods
Ensure all employees receive compliance training related to safety, ethics, and legal requirements
Oversee and manage sound fiscal stewardship of the L&D budget by allocating resources effectively to support program enhancements
Implement diverse training methods such as in-person workshops, e-learning modules, on-the-job training, and stages, to target different learning styles and preferences
Maintain clear communicate with Senior Leadership, Department managers and all Operations teams
Ensure coordination and facilitation of new hire orientation program to generate a positive first impression and emphasize the importance of Forbes-Five-Star guest service
Encourage career growth and retention of all employees by establishing development paths and training plans to leadership managerial and executive positions
Develop performance appraisal systems and continuous feedback mechanisms to track employee progress and provide timely coaching and support
Establish and foster effective relationships with organizations (local and beyond) such as universities and colleges, training providers, and community programs
Keep current with hospitality-related emerging trends and best practices (internally and externally); lead the development of new offerings, toolkits, publications or knowledge
Oversee property level Learning Managers and assist in their career development
Qualification
Required
Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree preferred
5+ years of progressive experience in human resources, with a significant portion in leadership roles, preferably in luxury hospitality or a related industry
Proven track record of successfully developing and executing strategies that drive organizational success
Experience in a similar organization that has achieve a Forbes Five Star rating or similar
Strong knowledge of industry luxury standards, effective learning strategies, employment laws and regulations
Exceptional interpersonal and communication skills, with the ability to influence and engage at all levels of the organization
Demonstrated experience in fostering diversity, equity, and inclusion initiatives
Excellent organizational, interpersonal, presentation, and administrative skills
Strong organizational and time management skills, with the ability to be responsive and balance priorities, work activities and resources, in a fast-paced, cross-functional environment
Ability to listen to others and guide a team of senior leaders and many others in reaching common goals, doing so with tact, grace, and gratitude
Company
BHC
Founded in 2021, BHC is a Charleston, SC-based luxury urban resort destination whose sole purpose is to create meaningful ways for people to connect and share extraordinary experiences.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mary Shields
Chief Financial Officer, Beemok Hospitality Collection
Mark Fox
Chief Information Officer (Consultant)
Company data provided by crunchbase