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Lola Hair Studio · 3 months ago

Salon Manager - Luxury Salon Brand

Cambridge, MA

Full-time

Onsite

Mid Level

$70K/yr - $75K/yr

3+ years exp

Lola Hair Studio is a luxury salon delivering exceptional guest experiences and preparing for growth. They are seeking a Salon Manager to lead operations, drive sales, and enhance the guest experience while partnering with the Owner on strategic initiatives.

Health Wellness & Fitness

Responsibilities

Lead, coach, and inspire stylists to achieve service and retail sales goals

Run daily huddles and provide live coaching on KPIs including rebooking, retail attach, and AOV

Conduct weekly one to ones, training sessions, and accountability meetings

Oversee scheduling, inventory management, and salon standards

Ensure adherence to SOPs and support a culture of continuous improvement

Manage guest recovery with professionalism and empathy

Partner with the Owner to plan and execute local and digital marketing campaigns

Collaborate on social media initiatives, promotions, and brand partnerships

Track and analyze marketing ROI to align with revenue goals

Ensure marketing and guest experience messaging are consistent with Lola’s luxury brand standards

Enforce Ritz level, five star service standards across all guest touchpoints

Support front desk and stylist teams in delivering luxury experiences

Partner with the Owner on strategic initiatives and new revenue streams

Track performance metrics, propose new ideas, and execute growth projects

Qualification

Sales performance managementMarketing initiatives managementTeam leadershipSOP developmentData analysisGuest experience enhancementFashion presentationFluency in MacGoogle SuiteGrowth mindset