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Holt of California · 3 months ago

Technical Communicator

West Sacramento, CA

Full-time

Onsite

Mid, Senior Level

$85K/yr - $105K/yr

5+ years exp

Holt of California is part of the elite group of Caterpillar dealers worldwide, specializing in equipment sales and rentals. They are seeking a Power Systems Technical Communicator to provide technical assistance with Industrial engines and Electric Power Generation systems, work closely with technicians and supervisors, and assist in warranty and service administration.

Building MaterialConstructionRental

Responsibilities

Responsible for technical assistance with all Power Systems issues included but not limited to Industrial engines and Electric Power Generation systems

Work directly with all levels of technicians and supervisors for all technical needs

Work directly with the Caterpillar parts and service representatives for technical assistance and goodwill for product support

Assist supervisors and other members of management with administration of warranty, service letter administration, and extended service coverage contracts

Assist in developing training schedules for technicians and provide training as needed on Caterpillar SISWEB/TMI and other web-based dealer systems

Research and investigate repair status information for customers, technicians and other department employees as required

Performs other technical communicator duties including requests to factory engineering for technical assistance as well as documenting and reporting product problems

Assist in preparation of quotes for customers as required

Some driving is required

Other duties as assigned

Qualification

Caterpillar technical backgroundElectric Power GenerationDieselGas enginesEngine rebuilding experienceAC power generationAnalytical skillsOrganizedProblem solvingCustomer orientedDetail oriented

Required

Strong Caterpillar technical background in Industrial Engines

Experience and knowledge of Electric Power Generation systems, Marine and/or Petroleum

High school diploma or general education degree (GED); and/or five years related experience or equivalent combination of education and experience

Experience in engine rebuilding and reuse guidelines for Caterpillar components

Experience with and full understanding of diesel and gas fueled engines, controls, fuel, lubrication and cooling systems

Understanding of AC power generation, control and distribution, including power output, power factor, circulating current and generator harmonic measurement and calculations

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio and percent

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Ability to conduct oneself in a manner that is always professional and business-like

Must have experience with computers

Must have a valid California driver's license and a clean DMV report