Coretek · 4 months ago
EUC Support Engineer
United States
Full-time
Remote
Entry, Mid Level
2+ years expCoretek is a company that transforms how organizations empower their workforce through secure, scalable, and modern digital workspaces. As a Coretek EUC Support Engineer, you'll play a critical role in supporting enterprise clients and delivering projects related to high-performance virtual desktop experiences, leveraging technologies such as Azure Virtual Desktop, Nerdio, and Citrix. This role blends project-based work with operations, focusing on ensuring reliable and secure client environments while driving continuous improvement.
Health CareInformation TechnologyManufacturingTelecommunications
Responsibilities
Provide operational support for managed Citrix and AVD environments, including daily health checks, patching, upgrades, and incident remediation
Administer and optimize Nerdio Manager for Enterprise and Citrix Director/Studio configurations
Manage Citrix Virtual Apps and Desktops, Citrix Gateway (NetScaler), and endpoint management integrations
Implement Infrastructure as Code (IaC) for environment automation (Terraform, Ansible, Packer, or Nerdio automation scripting)
Monitor, analyze, and improve system performance, availability, and security posture across environments
Deploy and enforce group policies, security baselines, and compliance configurations
Develop and maintain standardized operational documentation, runbooks, and support playbooks
Collaborate with internal architects and client stakeholders to ensure platform integrity and alignment with SLAs
Participate in DR planning, testing, and execution for hosted EUC environments
Respond to escalated tickets and serve as a technical escalation point for L1/L2 support teams
Provide mentoring and knowledge transfer to junior engineers and technicians
Qualification
Required
2-5 years of experience in supporting Citrix Virtual Apps and Desktops or Azure Virtual Desktop in a managed services or enterprise environment
Hands-on experience with Citrix Suite: Studio, Director, NetScaler (Gateway), Citrix Policy, Machine Catalogs, Delivery Groups
Azure Virtual Desktop (AVD) deployments and management
Proficiency with IaC tools such as Terraform, Ansible, Packer, or PowerShell scripting
Experience with Azure Resource Manager (ARM) and virtual networking in Microsoft Azure
Familiarity with endpoint management and thin client configurations (e.g., Stratodesk, IGEL, Unicon)
Solid understanding of Group Policy Objects (GPO), Active Directory, and Windows desktop/server internals
Exposure to ITSM ticketing tools (ServiceNow, Remedy, etc.)
Ability to troubleshoot complex issues independently and communicate clearly with customers
Preferred
Nerdio Manager for Enterprise (preferred)
Microsoft certifications (AZ-104, AZ-140, or Citrix Certified Associate - Virtualization)
Experience with Citrix Cloud services and hybrid configurations
Understanding of Zero Trust, conditional access, and modern endpoint security integrations
Experience automating repetitive admin tasks or builds via Nerdio Runbooks or similar tools
Experience with Imprivata support and implementation, including integration with virtual desktops and authentication workflows is a plus
Benefits
Competitive salary
Remote flexibility
Full benefits
Company
Coretek
CoreTek developed microelectromechanical (MEMs) devices for applications in wavelength division multiplexed (WDM) communication systems.
201-500 employees
H1B Sponsorship
Coretek has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$6M1999-04-01Series Unknown· $6M
Leadership Team
Ron Lisch
CEO
James Mitchell
Chief Financial Officer
Recent News
2025-07-08
Company data provided by crunchbase