Customer Service (Broker Experience Associate) jobs in United States
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TickPick · 4 months ago

Customer Service (Broker Experience Associate)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$19/hr - $23/hr
date1+ years exp

TickPick is a leading North American ticket marketplace that offers all-in pricing on tickets. In this role, you'll respond to broker support inquiries while maintaining and cultivating relationships with professional ticket brokers, ensuring timely and professional communication, processing refunds, and identifying operational improvements.

ConcertsE-CommerceSportsTicketing
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Growth Opportunities

Responsibilities

Respond to broker inquiries via email and phone in a professional and timely fashion
Process refunds or credits and withhold seller payments
Mitigate issues between buyers and sellers and de-escalate where necessary
Understand broker software, making administrative changes for brokers as needed
Identify operational areas of improvement and provide feedback on solutions
Assist with venue mapping corrections delegated by the mapping team

Qualification

Customer service experienceLive event ticketing softwareZendesk proficiencyG-Suite Excel proficiencyTechnologically savvyMultitasking skillsCommunication skills

Required

Must be located in Tennessee, Texas, Oregon, North Carolina, New Jersey, or New York
This is a full-time position (40 hours / 5 days a week) that requires you to work weekends, evenings, and some holidays
Minimum of 1+ years of customer service, sales or client relations experience
Excellent written and verbal communication skills
Technologically savvy
Highly skilled at multitasking
Proficient using: Zendesk (or similar software); G-Suite Excel

Preferred

Bachelor Degree preferred
Live event ticketing software knowledge preferred

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan Contribution (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Holidays)
Family Leave (Maternity, Paternity)
Training & Development
$100 Monthly Stipend to Attend Live Events

Company

TickPick

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TickPick is a ticket marketplace to buy, bid on and sell tickets on sports, concerts and other live events.
dateFounded in 2011
location
New York, New York, USA
people-size11-50 employees
web-link
https://www.tickpick.com

Funding

Current Stage
Early Stage
Total Funding
$290M
Key Investors
Brighton Park CapitalGreyLion Capital
2024-08-22Series Unknown· $250M
2019-08-06Private Equity· $40M
2012-05-08Seed

Leadership Team

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Brett Goldberg
Co-CEO & Co-Founder
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Anthony Moceo
Product Manager
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Recent News

EIN Presswire
Online Event Ticketing Market to Reach USD 89.59 Bn by 2032 | Size, Trends, Forecast, Demand & Competitive Analysis
2025-11-19
Seattle TechFlash
Inside the Houston Texans' partnership with TickPick: New suites, fan experiences
2025-09-17
Billboard
Ariana Grande Addresses Ticket Resellers: ‘It’s Not Right’
2025-09-14
Company data provided by crunchbase