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Trigger.dev · 3 months ago

Support Engineer at Trigger.dev (W23)

United States

Full-time

Remote

Mid Level

$112K/yr - $122K/yr

3+ years exp

Trigger.dev is a developer platform for building and running AI agents and workflows, aiming to provide everything needed for creating production-grade agents. They are seeking Support Engineers to deliver world-class developer support for users experiencing issues or seeking guidance with Trigger.dev's services.

B2BDeveloper ToolsOpen SourceSoftware

No H1B

Responsibilities

Provide timely responses to support cases for a variety of topics, from customer bugs and issues to billing, optimizations and implementation questions

Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific team members

Monitor multiple feedback channels, e.g. Discord, Github Issues & Discussions, and our public roadmap

Fix and improve the product and docs from customer feedback, and broadcast to the community when issues have been fixed

Identify where internal tooling might be developed or used to improve support efficiency

Reproduce issues, create test cases and improve test coverage

Qualification

Node.jsTypeScriptPostgreSQLReactCommunication

Required

Experienced in customer support, with experience providing developer support to technical customers

Excellent communication skills and fluency in English

You're familiar with TypeScript and frameworks like React, Remix, and have experience with Node.js

Skilled using relational databases, ideally Postgres

Experienced working with GitHub Issues and Discussions

You want to contribute to the overall success of the company, including contributing to improving the SaaS side of the business, customer signups, activation and growth

Preferred

You've worked at a high-growth SaaS company

You've previously been a venture-backed startup founder

Benefits

Generous compensation - We hire the best talent and pay to reflect that.

ESOP - Receive ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.

Async working - Need a heads-down day or meeting-free days to stay productive? No problem!

Home office - We will help provide equipment for a comfortable setup so you're as productive at home as you are in the office.

Professional development - An annual education allowance to spend on learning such as courses, books, conferences, or anything that supports your growth.

Pension and 401k contributions - Enroll in our company pension scheme or we'll contribute directly to your private pension.