Customer Success Specialist / Engineer jobs in United States
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Morf Health · 4 months ago

Customer Success Specialist / Engineer

positionSan Francisco, California, US
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$65K/yr - $95K/yr
date0+ years exp

Morf Health is an automation and patient engagement platform that empowers healthcare providers to eliminate tedious administrative tasks and focus on patient care. They are seeking a Customer Success Specialist / Engineer to support customers, help build workflows, and manage onboarding and project requests in a fast-paced startup environment.

AppsDeveloper APIsHealth CareInternetSoftware

Responsibilities

Support customers directly: Answer questions via Slack/email, explain features, diagnose issues, and walk customers through solutions (including short Looms)
Help build workflows: Assist customers in setting up and editing automations inside Morf; translate customer needs into basic workflows
Onboarding & activation: Help new customers get started and go live quickly by guiding them through setup and onboarding calls
Triage & project manage requests: Track customer asks and make sure they’re resolved efficiently, whether handled by you or the product team
Voice of the customer: Capture customer feedback, spot patterns in problems, and share insights to make the product better
Create documentation: Turn frequently asked questions and repeat issues into help articles, guides, and tutorials
Find efficiency wins: Identify bottlenecks or repetitive tasks and propose/implement ways to make them smoother (including automation)

Qualification

Customer successTechnical literacyWorkflow buildingNo-code platformsProject managementOrganizedExperience in healthcareCoding/scripting exposureCommunicationProblem solvingDetail-oriented

Required

0–2 years of professional experience in customer-facing or operational roles (internships and projects count!)
Resourceful problem solver — proactively figuring things out rather than waiting for instructions
Excellent communicator — frequent, clear, empathetic and concise in writing and speaking
Technical literacy — you're comfortable learning new tools and can pick up no-code/low-code platforms quickly
Familiarity with tools like Zapier, Airtable, Retool, or other no-code platforms
Ability to thrive in ambiguity and fast-changing environments
Organized, detail-oriented, and able to juggle multiple priorities

Preferred

Some coding/scripting exposure (JavaScript, Python, SQL, etc.)
Experience in healthcare or health tech
Project management experience (formal or informal)

Benefits

Direct mentorship and support from our Customer Success Lead and CEO
A launchpad to grow into customer success, operations, or product roles based on your strengths and interests
A critical early role in a fast-growing startup
Early-stage equity
Health benefits
Flexible work setup (3 days in-office in SF, with periodic remote flexibility)

Company

Morf Health

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Morf Health is a health tech platform that helps digital healthcare companies to collect patient information.
dateFounded in 2022
location
San Francisco, California, USA
people-size2-10 employees
web-link
https://www.morf.health

Funding

Current Stage
Early Stage
Total Funding
$3.5M
Key Investors
Kindred VenturesY Combinator
2023-11-14Seed· $3M
2022-08-22Pre Seed· $0.5M

Leadership Team

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James Thompson
Co-Founder, CTO
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Company data provided by crunchbase