Quinn Company · 3 months ago
Customer Information Data Analyst
US-CA-City of Industry
Full-time
Onsite
Entry Level
$69K/yr - $81K/yr
1+ years expQuinn Company, a Caterpillar dealership founded in 1919, is hiring a Customer Information Data Analyst. The role focuses on managing the corporate customer database, executing customer onboarding processes, and ensuring data quality while supporting various marketing strategies and CRM system enhancements.
ManufacturingRentalRetailService Industry
Responsibilities
Create, maintain, train, and enforce policies and procedures for handling customer information
Support strategy, analyze and report data quality opportunities with Caterpillar Trifecta compliance and core customer contact information including but not limited to complete name, phone numbers, job title, email address
Audit sales records, confirm and report customer activation and utilization of Caterpillar’s digital channels
Support marketing strategies by providing targeted machine and customer contact information for on-going campaigns
Support strategy, analyze and report opportunities for Part.Cat.Com and Cat Central customer utilization
Support strategy, analyze and report opportunities for Product Link connected/non-connected fleet and utilization of Caterpillar’s VisionLink
Support strategy, analyze current usage and report opportunities to increase Quinn effectiveness with S·O·S services
Track customer utilization of Cat Credits
Support strategy, analyze and report opportunities with additional services and offerings including Customer Value Agreements and equipment rentals
Administration of tracking reports and KPIs to ensure customer support and activations is executed as per approved guidelines
Provides Sales Link and Sales Funnel training and education based on user role within the organization
Delivers management of Customer information reporting systems
Supports ongoing CRM system enhancements
Reports and coordinates the resolution of CRM system related opportunities and reported issues with technology vendors
Encouraging and supporting use of Texada software throughout organization
Analyze customer database, revenue and opportunity data to create customer leads and understand customer trends
Assist dealership with adherence to Caterpillar's operational excellence programs
Identify and correct variances in customer information such as duplicate entries, inter-customer relationships, and conversion of prospects to customer accounts
Travels to Quinn, Caterpillar, and customers' sites as required
Directs and advise others as it relates to Sales Link related activities
A fit with Quinn Company's performance driven culture
Qualification
Required
Bachelor's degree from a four-year college or university
1 to 3 years of extensive hands-on software implementation and sales experience and/or training; or equivalent combination of education and experience
Expert Excel skills required
Preferred
CRM experience or equivalent preferred
Company
Quinn Company
Quinn Company is a machinery dealership brand that sells, rents, and services AG tractors, lift trucks, and industrial power systems.
1001-5000 employees
H1B Sponsorship
Quinn Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Michelle Locke, CFO
CFO
Sandra Velasco, SHRM-CP, MSHRM
Human Resources Business Partner
Company data provided by crunchbase