Mercury Insurance · 3 months ago
Senior IT Communication Specialist
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expMercury Insurance is a company recognized for its achievements and culture, and they are seeking a Senior IT Communication Specialist to join their IT-MTS Operational Effectiveness team. This role focuses on developing and delivering communication strategies that align with IT initiatives, bridging the gap between technical teams and stakeholders, and ensuring effective messaging across the organization.
Insurance
Responsibilities
Leads strategic communication campaigns that drive Mercury’s MTS/IT strategy, support Company objectives, cultivate our culture, and foster team member engagement
Develop and execute communication plans for IT projects, updates, and initiatives
Draft clear and concise messages, newsletters, one-pagers, emails, and reports tailored to both technical and non-technical audiences
Manage and evolve the intranet platform by overseeing operations and integrating new features like AI and cross-platform tools
Serve as a liaison between IT teams and other business units to ensure consistent messaging
Create user-friendly content for intranet portals, FAQs, user guides, and release notes
Manage communication channels such as newsletters, SharePoint sites, and collaboration tools
Maintain and update internal communication channels, including org sites, team resources, and AI education materials
Ensure high quality of communications through research, proofreading, and editing
Execute content strategy across digital platforms, ensuring resources remain fresh and accessible
Organize and maintain an inventory of digital and physical assets/materials/collateral to develop a comprehensive and consistent archive
Consults and partners with various business and project leaders to ensure effective and engaging communications strategies
Coordinate with MTS leadership to identify communication needs and priorities
Conduct regular feedback sessions to evaluate the effectiveness of IT communications
Track engagement metrics, stakeholder feedback, and provide reports to leadership to refine communication and education strategies
Partner with product and project managers to develop communication strategies for new technologies or system rollouts
Assist in developing training materials and announcements for system upgrades or migrations
Draft timely communication during IT incidents, outages, or cybersecurity events
Ensure transparency and clarity in urgent updates
Develop positive relationships with IT leadership and team to assist in maximizing communication and minimizing crises
Qualification
Required
Bachelor's degree in the field of Communications, Information Technology, Public Relations, Journalism, English or related field
8-10 years in a communications role, with at least 5 years of experience in IT-related communications or a technology-driven organization
Familiarity with IT terminology, cloud computing, cybersecurity, and enterprise systems
Exceptional written and verbal communication skills
Ability to translate technical language into plain language
Must be technology savvy and familiar with general software used for developing professional communication pieces in print and electronic format, including in MS Office products including SharePoint, MS Word, PowerPoint and Excel, and other communication platforms, such as Workshop, Synthesia, Easy Generator, Hootsuite
Strong organizational and project management skills
Passion for exploring emerging AI technologies and a drive to continuously learn and upskill
Exemplify superior time management skills, work well under quick deadlines, are creative thinkers
Ability to work in a fast-paced environment and communicate with internal and external customers who have diverse personalities
Ability to work well under pressure and tight deadlines
Must be a self-starter and able to work autonomously as well as a team player
Must have patience and ability to adjust to last-minute requests
Ability to build relationships with a high level of interpersonal skills
Has a growth mindset and is continuously looking for ways to improve communications
Demonstrates professional poise, tact and diplomacy at all times
Ability to maintain sensitive and confidential information
Detail-oriented and organized
Quick learner
Preferred
1 or more years of experience in measuring engagement
Benefits
Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Company
Mercury Insurance
Mercury Insurance has offered quality insurance for personal auto insurance to homeowners insurance to mechanical breakdown protection.
5001-10000 employees
H1B Sponsorship
Mercury Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (14)
2022 (15)
2021 (8)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-29IPO
Leadership Team
T
Ted Stalick
SVP & CFO
V
Victor Joseph
President & Chief Operating Officer
Recent News
2026-01-16
2025-12-18
2025-12-04
Company data provided by crunchbase