Mid Valley IT ยท 3 months ago
Help Desk Engineer in Merced - Onsite
Merced, CA
Full-time
Onsite
Entry, Mid Level
1+ years expMid Valley IT is a company focused on providing world-class IT solutions to organizations of all sizes. They are seeking Help Desk Engineers to resolve computer-related issues for clients, providing technical assistance and recommending improvements to hardware and software.
Cloud ComputingConsultingInformation TechnologyWeb Design
Responsibilities
Provide technical assistance with computer hardware and software
Resolve issues for clients via phone, in person, or electronically
Recommend hardware and software improvements
Track customer issues and resolutions
Qualification
Required
Previous experience in IT, customer service, or other related fields
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Must be able to pass a criminal background check
At least 1 year experience in helpdesk
Preferred
MSP experience is a plus
Company
Mid Valley IT
Mid Valley IT engages in consultation, web design, cloud services, video surveillance, network monitoring, backup and VoIP phone systems.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase