Marcus Hotels & Resorts · 3 months ago
Test Req 92625
Milwaukee, WI
Full-time
Onsite
New Grad, Entry Level
$18.45/hr - $18.45/hrMarcus Hotels & Resorts is a premier hospitality company with a focus on delivering exceptional guest experiences. They are seeking a Front Desk Agent to be the first point of contact for guests, responsible for check-ins, managing reservations, and ensuring guest satisfaction through personalized service.
Business DevelopmentHospitalityHotel
Responsibilities
Deliver exceptional guest experiences from check-in to checkout
Masterfully handle reservations, inquiries, and complaints using hotel systems
Maintain composure and professionalism under pressure, resolving guest issues effectively
Build strong guest relationships through personalized service and local knowledge
Demonstrate strong communication and interpersonal skills, both in-person and on the phone
Accurately manage financial transactions and maintain cash handling responsibilities
Effectively multitask and prioritize tasks in a fast-paced environment
Contribute to overall hotel operations by performing various administrative duties
Qualification
Required
High school diploma or equivalent required
Prior work experience in a guest/customer service position required, preferably within the hospitality industry
Able to work independently, has good judgment, problem solving, and decision-making skills
Ability to read, listen, and communicate effectively in English, both verbally and in writing
Excellent customer service and communication skills are required
Ability to access and accurately input information using a moderately complex computer system
Hearing and visual ability to observe and detect signs of emergencies
Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure
Benefits
A free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Discounted parking
“Two for one” movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Early wage access
Paid time off
Flexible scheduling
And more!
Company
Marcus Hotels & Resorts
Marcus Hotels & Resorts provides hospitality management, business planning development, investment, acquisition and renovation services.
Founded in 1966
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tiffany Leadbetter Donato
Chief Investment Officer
Recent News
2025-11-07
BizTimes Milwaukee
2025-09-18
MarketScreener
2025-09-17
Company data provided by crunchbase