careCycle (YC W25) · 4 months ago
Founding Forward Deployed Engineer (Vertical Voice AI)
San Francisco, CA, US
Full-time
Onsite
Mid Level
$120K/yr - $180K/yr
3+ years expcareCycle is transforming the Medicare insurance distribution industry with AI voice assistants and a new CRM system. They are seeking a Founding Forward Deployed Engineer to manage client implementations and optimize system performance, ensuring the delivery of exceptional voice AI experiences for seniors navigating Medicare.
Artificial Intelligence (AI)Health InsuranceTelecommunications
No H1B
U.S. Citizen Only
Responsibilities
Transform client requirements into working voice AI campaigns within 48-72 hours
Build and configure voice assistant bots using our Pipecat-based platform (Mobius)
Create custom integrations with client CRMs, call tracking systems, and carrier APIs
Own the technical relationship from contract signature through go-live
Engineer for scale: Influence product and internal FDE processes that prepare us to go from 10s to 100s of customers
Listen to call recordings and identify patterns across our 5-6K daily calls
Build quantitative monitoring for latency, pipeline crashes, and performance issues
Test and implement new STT/TTS/LLM models across AWS Sagemaker
Create reusable templates and patterns that turn 10-hour implementations into 1-hour configurations
Translate field learnings into product requirements
Join late-stage sales calls to scope technical requirements
Contribute to our technical documentation and knowledge base
Qualification
Required
Demonstrated excellence and passion for great conversational AI experiences (Ideally in the voice modality)
3-5+ years building production software (Python required, JavaScript a plus)
Experience with APIs, webhooks, and system integrations
Comfort with AWS (bonus: Sagemaker, Lambda, CloudWatch)
Ability to debug complex distributed systems
US citizen/visa only
Preferred
Experience with voice/telephony systems (Twilio, VoIP, SIP)
Background in ML/AI implementation (not just using ChatGPT)
Previous startup or founding experience (44% of successful FDEs are former founders)
Healthcare/insurance industry knowledge
Benefits
0.5-2.5% equity (4-year vest, 1-year cliff)
Up to 20% performance-based bonus tied to client success metrics
Full health/dental/vision
Equipment budget
Company
careCycle (YC W25)
careCycle provides a comprehensive suite of voice AI teams for medicare advantage and ACA distributors.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$2MKey Investors
Y Combinator
2025-04-04Seed· $2M
Company data provided by crunchbase