Connective Business Solution · 4 months ago
Customer Support Analyst
Tallahassee, FL
Full-time
Onsite
Entry, Mid Level
2+ years expConnective Business Solution is seeking a Customer Support Analyst to provide Tier 1 and 2 software and hardware support. The role involves troubleshooting technical issues, maintaining knowledge databases, and collaborating with team members to enhance the quality of problem resolutions.
Management Consulting
Responsibilities
Responsible for Tier 1 and 2 software and hardware support
Provides technical advice, guidance and informal training to customers using hardware and software programs
Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures
Performs root cause analysis and develops checklists for typical problems
Recommends procedures and controls for problem prevention
Maintains knowledge database and call tracking database to enhance quality of problem resolutions
Works in a team setting, sharing information and assisting others with calls
Qualification
Required
Bachelor's Degree in Computer Science, Information Systems, or other related field
Equivalent work experience
A minimum of 2 years of IT work experience
Demonstrated working knowledge of basic to moderately complex hardware and software products
Problem solving/troubleshooting skills
Company
Connective Business Solution
Welcome to Connective Business Solution – your trusted partner in driving business success for small and medium-sized enterprises (SMBs) as well as large-scale and government projects.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase