Connective Business Solution · 4 months ago
Manager, Technical Product Support
Tallahassee, FL
Full-time
Onsite
Mid, Senior Level
7+ years expConnective Business Solution is seeking a Manager for their Technical Product Support team. This role involves developing business strategies, managing a team to resolve technical issues, and interfacing with customers to ensure successful product support and installations.
Management Consulting
Responsibilities
Develops business strategy and provides direction for technical product support function
Manages a team responsible for resolving customer technical problems with enterprise’s products
Developing the technical related responses for Requests for Quotes (RFQs)
Working with sales team to address technical product issues
Delivering and installing new software releases to customers and providing post-sales technical product support to customers
Responsible for managing the technical interface to customers, including RFQ specification reviews, hands-on testing and modeling and interfacing with development and engineering for systems design work at customer sites
Responsible for building and maintaining relationships that can be leveraged to support the achievement of business objectives
Qualification
Required
Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field
Equivalent work experience
A minimum of 7 years of high-tech industry and/or IT work experience in product engineering, development and support functions
Experience with managing teams and projects in multiple technological and business environments
Company
Connective Business Solution
Welcome to Connective Business Solution – your trusted partner in driving business success for small and medium-sized enterprises (SMBs) as well as large-scale and government projects.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase