JL Nick & Associates, Inc. · 3 months ago
Managed Service Specialist
Ann Arbor, MI
Full-time
Onsite
Entry Level
1+ years expJ.L. Nick & Associates, through its Mann IT division, specializes in IT managed services, providing innovative solutions for organizations. They are seeking a Managed Service Specialist who will engage in on-site troubleshooting, handle help desk tickets, and manage installations while ensuring customer satisfaction and learning new technologies.
ConsultingHuman ResourcesManagement Consulting
Responsibilities
Be the friendly face our clients can count on, listening with empathy and patience
Communicate tech stuff in plain English, without the jargon, and be ready to explain things multiple times if needed
Celebrate the diverse backgrounds and skills of our clients, making them feel confident and respected
Perform superhero-level on-site installations of hardware, software, and network systems
Ensure seamless integration of cutting-edge technologies with existing infrastructures
Respond to help desk tickets with lightning speed and efficiency
Troubleshoot hardware and software issues remotely or on-site, minimizing client downtime
Follow our easy-to-use procedures for ticket, time, and expense entries
Keep meticulous records of your on-site installations and configurations
Provide detailed and clear reports and updates to clients and internal teams
Work with our dynamic team to solve complex technical puzzles and create innovative solutions
Offer basic training to end-users on shiny new IT systems and technologies
Stay on top of industry trends to contribute to our company's ongoing development and security initiatives
Lift and carry up to 20 pounds of equipment (channel your inner superhero!)
Perform tasks that may require bending, stooping, and reaching
Occasionally climb ladders and use lift equipment
Spend most of the day standing while on-site
Complete other exciting tasks as assigned by management
Qualification
Required
Minimum of 1 year of experience in IT support, on-site installations, and help desk functions
Proficient in troubleshooting hardware and software issues using RMM and other MSP dashboard tools
Familiarity with PSA software for managing time and tickets (e.g., ConnectWise, AutoTask)
Strong knowledge of operating systems, networks, and IT security
Excellent communication and interpersonal skills, with an emphasis on patience and humility
Ability to work independently and as part of an awesome team
Benefits
Unlimited vacation! That's right, take the time you need to recharge and come back ready to rock.
Unlimited Sick and Mental -because we believe that when you're at your best, both mentally and physically, you can do your best work. Take the time you need to recharge and come back stronger, knowing that your health always comes first.
Company
JL Nick & Associates, Inc.
J.L. Nick & Associates is a full-service human resource consulting firm offering support in all areas of human resources.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
JOHN NICK
Chief Executive Officer
Company data provided by crunchbase