The Tatitlek Corporation · 3 months ago
Service Desk Analyst Tier 1
US-DC
Full-time
Onsite
Entry Level
2+ years expThe Tatitlek Corporation is a company that values diversity and equal opportunity in the workplace. They are seeking a Service Desk Analyst Tier 1 who will be responsible for answering customer IT incidents or requests, resolving issues, and managing Service Desk tickets efficiently.
Civil EngineeringConstructionFacilities Support ServicesMapping ServicesProject Management
Responsibilities
Responsible for answering calls related to customer IT incidents or requests. Analyze incidents or problems, identify root causes, diagnose, troubleshoot, and resolve a range of medium to complex software, hardware, and connectivity issues
Responsible for supporting end users with software and hardware incident and requests remotely and must be able to effectively analyze, troubleshoot research, resolve, track, and when necessary, escalate or reassign tickets to the appropriate office or staff member using a ticketing designed database (Remedy)
Responsible for asking probing questions, research, analyze, and rectify problems and resolve the incidents or problems if such incidents or problems are identified as minor
Responsible for entering all IT related calls into a ticketing database and escalate (assign or reassign) the ticket to the appropriate office or staff member if the incident or request cannot be resolved at the Service Desk Tier 1 level
Qualification
Required
General understanding and knowledge of the Microsoft computing environment
At least 2 years of experience or more with resolving and recording software and hardware customer incidents and requests
At least 2 years of experience with effectively analyzing, troubleshooting, researching, resolving tracking, documenting and when necessary escalating customer incidents and requests to the appropriate office or staff member using a ticketing database (Remedy)
At least 2 years working knowledge of and experience with PCs, laptops, tablets, peripherals, and related hardware technologies; Microsoft Windows XP, Windows 7, Windows 10 Operating System, the latest version of Microsoft Office and a host of other commonly used software
CompTia A+ certification is required for this position
Must possess a good understanding of basic networking technologies; e-mail systems, remote desktop applications, desktop applications, IT troubleshooting techniques, and shall possesses good written and oral communication skills
Company
The Tatitlek Corporation
The Tatitlek Corporation is a contractor that provides satellite imagery, IT, facilities operations and maintenance services for the region.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase