Ladgov Corporation · 3 months ago
Project Manager (PM) – Tour Services
Washington, DC
Full-time
Onsite
Mid, Senior Level
5+ years expLadgov Corporation is seeking a Project Manager (PM) for their Tour Services division at the Bureau of Engraving and Printing. The role involves managing all tour and visitor center operations, serving as the primary liaison with the Contracting Officer’s Representative, and ensuring compliance with safety and operational standards.
ConsultingGovernmentOffice AdministrationProject Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as the primary liaison with the Contracting Officer’s Representative (COR) and exercise full authority for daily contract operations
Manage all tour and visitor center operations, ensuring services meet the standards outlined in the PWS
Develop staff schedules, oversee staffing assignments, and ensure coverage during operating hours
Conduct and oversee guided tours of the BEP currency production floor as needed
Submit and maintain daily, weekly, and monthly reports on tour numbers, staffing levels, and visitor statistics
Coordinate and respond to special requests, VIP visits, and educational groups
Ensure all contractor staff complete BEP-approved tour operations training (including tour script memorization, safety procedures, and customer service standards)
Maintain compliance with BEP safety, security, privacy, and environmental policies
Maintain CPR certification and be prepared to administer CPR or emergency first aid when needed
Communicate daily with the COR regarding staffing, operational issues, and corrective actions
Lead the contractor team in maintaining a professional visitor experience, including crowd management, accessibility accommodations, and visitor engagement
Qualification
Required
Minimum of five (5) years of customer service experience with progressive responsibility in managing a public tour service and/or visitor center
At least one (1) year of public speaking/communications experience presenting to large groups (30+ individuals)
At least one (1) year of computer experience, including use of MS Office Suite applications
Must possess and maintain current CPR certification from the American Red Cross or American Heart Association
Must be able to obtain and maintain BEP security clearance (low-risk background investigation required)
Strong leadership, organizational, and communication skills with the ability to interact effectively with government officials, staff, and visitors
Company
Ladgov Corporation
Ladgov Corporation delivers professional and staffing services to federal agencies, including military religious and administrative support.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase