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NoScrubs · 3 months ago

Chicago City Manager

Chicago, IL

Full-time

Onsite

Mid Level

$60K/yr - $90K/yr

NoScrubs is the fastest, most affordable laundry delivery service aiming to rid the world of the chore of laundry. They are seeking a City Manager to lead all aspects of the Chicago market, focusing on operations, customer service, and growth tactics while working closely with the CEO.

Consumer Services

Responsibilities

Scrubber onboarding and management - maintain our pool of Scrubbers, provide feedback to scrubbers, constantly improve our Scrubber app

Location partnerships - visit and onboard laundry location partners. Improve the operating locations for optimal Scrubber and ultimately customer end service

Growth tactics and hustle: You have your finger on the pulse of the Chicago scene - communities to get in front of, businesses to partner with, and events to be a part of

Logistics: work with various delivery and robotics partners to integrate them into NoScrubs operating model

Customer Service - assist in various customer inbound outreach, investigate and root cause analyze any customer order issues

Proactive project identification and ownership - this is a ground floor opportunity to drive improved operations, customer experience, and build the foundation for our national expansion. There are numerous ways ambitious people will identify areas for improvement and drive those to fruition