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FirstBank · 3 months ago

30 Hour Float Teller

Lakewood, CA

Full-time

Hybrid

Entry Level

1+ years exp

First Bank is one of the largest independent banks in the U.S., committed to its employees and clients. The Banking Specialist II role focuses on providing excellent client service by managing new accounts, processing transactions, and driving sales opportunities while ensuring compliance with banking regulations.

BankingCustomer ServiceFinance

Responsibilities

Providing excellent client service by accurately and expeditiously opening new accounts and other products for current clients and new clients to the Bank

Providing maintenance on accounts and products when requested and authorized by the client

For those quoting rates, terms and fees on all products and services and providing necessary disclosures as required (NMLS registration will be required)

Expanding the use of alternative delivery systems by explaining the merits of other systems such as Online Banking System, Online Bill Pay, ATM network, Debit Card, and Client Contact Center

Identifying the need for borrowing and originating consumer loan applications

Assisting in the processing of loan applications and closing

Increasing sales and cross-sell opportunities by participating in sales events such as in-aisle sales (where applicable), internal/external events, out bound calls, and promotional activities

Supporting our Bank's culture and client-friendly environment by greeting clients with a courteous and friendly demeanor, including greeting clients by name when possible

Ensuring continued relationships with our clients by processing client transactions such as deposits, withdrawals, payments, check cashing, etc. courteously, accurately and as expeditiously as possible

Assuring Branch compliance by performing a variety of tasks, including but not limited to, the following: cash audits, alarm tests, loss prevention training, safe deposit delinquencies, ATM balancing, monthly and quarterly branch audits, regulation training, monthly security reports, balancing of travelers checks, official checks and money orders

Protecting the interests of the Bank and our clients by following all security, regulatory and audit procedures, including daily balancing of individual teller drawers, ATM and vault

Maintaining of proper dual control and appropriate holds

Accurately balancing assigned cash drawer on a daily basis

Immediately reporting out of balance conditions to branch management

Helping coach Banking Specialist I on products, services, policies and procedures

Contributing to the Bank's success by identifying sales opportunities and referring clients to the appropriate area

Works towards achievement of branch and individual sales and referral goals

Working to retain existing client relationships and obtain new ones by conducting calls on maturing accounts, following up on leads, referrals and other prospecting opportunities

Driving branch profitability and client satisfaction by getting to know clients and encouraging their consideration of other Bank products where they may benefit the client

Contributing to the Bank's efforts in reaching and surpassing its Community Reinvestment Act goals by participating in community service activities

Qualification

Cash handling experienceClient service experienceBanking experienceNMLS registrationCustomer service skillsPC proficiencyVerbal communicationWritten communication