Hyperbound · 3 months ago
Solutions Engineer (Associate)
San Francisco, CA, US
Full-time
Onsite
New Grad, Entry Level
0+ years expHyperbound is a fast-growing sales performance tech company aiming to revolutionize sales organizations. They are seeking an Associate Solutions Engineer to become a product expert, manage technical support, and drive customer success while gaining valuable experience and mentorship.
Artificial Intelligence (AI)Corporate TrainingGenerative AIInformation TechnologyLead GenerationNatural Language ProcessingSalesSales AutomationSales EnablementTraining
Responsibilities
Be the first line of technical problem-solving for customers, handling Tier 1 and Tier 2 support requests
Run onboarding execution: configure integrations, set up workflows, and ensure customers realize value quickly
Partner with AMs during expansions to validate technical feasibility and build demos or proof-of-concepts
Monitor product usage, resolve adoption blockers, and coach end-users on workflows and features
Analyze support tickets and surface trends to the product team, directly influencing the roadmap
Automate repetitive workflows by creating self-service docs, chatbots, or tooling
Observe and analyze customer usage patterns, then translate insights into reports for product and engineering
Build internal playbooks and customer-facing documentation to shorten time-to-value
Qualification
Required
You are a new grad or have 0–2 years of experience in a technical, customer-facing role (support, solutions, consulting, or implementation)
You are curious and technically capable, comfortable debugging workflows, exploring APIs, and learning new systems quickly
You want to work directly with enterprise customers and senior executives to see how technical solutions are deployed at global scale
You are excited by the idea of growing into an Enterprise-Focused SE, or exploring a Product or PM path depending on your strengths
You thrive in fast-paced environments and want to help shape the playbook, not just follow one
You are eager to be on the ground floor of a breakout YC company, learning in-person with the founders, product team, and pre-sales team
Benefits
Commute, Medical, dental, and vision benefits
Take what you need vacation policy
Free Lunch in-office
Company
Hyperbound
AI Sales Coaching & Role-Play Platform to Upskill Your Revenue Team | Built for Enterprise
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$18.3MKey Investors
Peak XV Partners
2025-09-15Series A· $15M
2023-09-06Seed· $3.3M
Leadership Team
Sriharsha Guduguntla
Co-Founder & CEO
Atul Raghunathan
Co-Founder & CTO/CRO
Recent News
2025-12-18
2025-09-21
Company data provided by crunchbase