Mass Markets ยท 3 months ago
Bilingual Supervisor - Flood Relief Call Center
US-KS-Wichita
Full-time
Hybrid
Entry, Mid Level
$48K/yr - $52K/yr
2+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, and they are seeking a Bilingual Supervisor to manage the Flood Support project team. This role involves overseeing daily operations, driving team performance, and ensuring compliance with federal guidelines while supporting affected communities.
ConsultingInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Direct and oversee all aspects of daily operations for the Flood Support project to ensure seamless execution and efficiency
Drive team performance by setting clear goals, monitoring progress, and fostering a high-productivity environment aligned with organizational objectives
Manage staff attendance, create and adjust schedules, and oversee shift management to optimize workforce deployment
Proactively address performance concerns, provide constructive feedback, and implement corrective actions, including terminations when required
Serve as the primary communication link between team members and stakeholders to ensure project objectives and expectations are met
Uphold compliance with company policies, industry standards, and relevant regulatory requirements
Identify opportunities for process improvements and implement strategies to enhance operational efficiency
Provide coaching and mentorship to team members to support professional growth and skill development
Monitor and report key performance indicators (KPIs) to assess team effectiveness and project success
Collaborate with other departments to ensure resource availability and alignment with organizational goals
Perform additional tasks as assigned to support project needs and organizational objectives
Qualification
Required
Associate Degree, Certification or Equivalent Combination of Training and Experience
2 years of experience
Fluency in both English and Spanish
Ability to perform duties with precision and maintain confidentiality
Must pass a Level 2 fingerprint background check
Flexibility to work assigned shifts
Preferred
Proven experience in a contact center environment
Demonstrated supervisory experience with a track record of effective team leadership
Familiarity with Federal and State Local Education Departments (Fed/SLED) processes
Strong organizational and problem-solving skills
Ability to manage multiple responsibilities in a fast-paced environment
Excellent interpersonal and communication skills to effectively lead and engage team members
Proficiency in using contact center software and analytics tools to drive performance
Ability to handle conflict resolution and foster a positive work environment
Adaptability to evolving project needs and the ability to implement changes effectively
Strong time management skills to prioritize tasks and meet deadlines
Commitment to continuous learning and development to enhance supervisory capabilities
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase