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Liberty Software · 4 months ago

Client Services Representative (Pharmacy Technician)

Grapevine, Texas, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Liberty Software is seeking a customer service champion and pharmacy professional to join their Client Services team as a Client Services Representative. The role involves acting as the 'Voice of Liberty' to handle incoming questions and provide superior customer service to pharmacy customers, addressing issues related to insurance, pricing, and troubleshooting.

PharmaceuticalSoftware

Comp. & Benefits

Responsibilities

Operate as the first point of contact for incoming calls and tickets from pharmacy clients

Assist with and correct issues that pharmacy customers report

Escalate calls appropriately to Technical Team or Account Management team when necessary

Document each phone call and the actions performed in tracking software

Provide unmatched customer service in every client interaction

Qualification

Customer service experienceRetail pharmacy knowledgeCertified Pharmacy TechnicianLiberty Software productsListening skillsProfessional demeanorBasic computer skillsAttention to detailWritten skillsCritical thinking skills

Required

At least two years of customer service experience required

Professional and friendly demeanor is a must

Demonstrated ability to communicate by phone and email to members at all levels of client organizations - including pharmacy owners, pharmacists, technicians, and clerks

Proven ability to shift between multiple tasks as needed

Strong attention to detail

Strong written and documentation skills are necessary

Excellent listening and critical thinking skills

Basic computer skills and comfort learning new software products

After hours and Saturday shifts occasionally required