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Helzberg Diamonds · 14 hours ago

IT Operations Administrator

Kansas City, MO

Full-time

Hybrid

Mid Level

4+ years exp

Helzberg Diamonds is seeking an IT Operations Administrator to implement and maintain a secure data center environment that meets the business needs. This role involves managing application production schedules, overseeing service level agreements, and enhancing IT disaster recovery programs.

JewelryRetail

Responsibilities

Develop and manage application production schedules for all corporate support applications (i.e., Merchandise, Distribution, Human Resources, Inventory Control, Ecommerce, Stores and Finance) as well as applications in support of all business functions in the organization

Establish, manage, and report all SLA (service levels) for both the delivery of internal IT services as well as external services like telephone systems, network performance (including Store WAN), and production schedule applications delivery. Maintain regular monitoring of certificates

Manage the design and implementation of all communications services including voice, data and internet for the organization to ensure communication is provided to SSC, store personnel and customers. This includes hardware, software Network, WAN and managed services

Maintain and enhance a secure and effective IT disaster recovery program, including policies, procedures, training and technical design. This includes the establishment of a sound data retention program. The program should be coordinated with all operating departments to ensure that business continuity issues are all taken into consideration

Assist in the development of the annual operating and capital budgets for operations and telecommunications which includes the evaluation and selection of services as well as the contract negotiations for those services

Work with the Information Security department in establishing the corporate data, network and applications security strategy and infrastructure, including budgets. Manage security hardware infrastructure

Qualification

Windows server managementWAN managementDisaster recovery planningSQL Server administrationOperations management softwareCustomer service orientationCooperationNegotiation skillsTeamwork

Required

Minimum of four years of experience in computer operations and/or technical support required

Strong working knowledge of Windows computer servers, desktops and laptops, mid-range PC network environments and Wide Area Networks (WAN) required

Knowledge of PC, internet technologies, and operations management software required

Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers