Mass Markets ยท 5 months ago
Call Center Sales Representative II (Experienced)
Killeen, TX
Full-time
Onsite
New Grad, Entry LevelMCI is a rapidly growing tech-enabled business services company specializing in customer experience and business process outsourcing. They are seeking experienced Call Center Sales Representatives to join their outbound sales team, where the primary responsibilities include making outbound calls, promoting products, and providing exceptional customer service.
ConsultingInformation Technology
Responsibilities
Make outbound calls to existing and prospective customers
Promote and sell products and services tailored to customer needs
Upsell and cross-sell based on customer profiles and preferences
Actively listen to understand customer needs and recommend solutions
Use internal systems to manage accounts and process transactions
Collaborate with internal teams to resolve customer issues
Follow scripts, policies, and procedures to ensure compliance
Maintain accurate records of customer interactions and sales
Protect sensitive customer data and ensure privacy standards are met
Escalate complex issues to supervisors or support teams
Stay up to date with training, product updates, and program changes
Meet or exceed attendance, punctuality, and performance goals
Qualification
Required
Must be 18 years or older with a high school diploma or equivalent
Strong verbal and written communication skills
Typing speed of 20+ WPM
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Basic understanding of Windows operating systems
Dependable, punctual, and goal-oriented
Excellent problem-solving and conflict resolution skills
Customer-focused, empathetic, and solution-driven
Ability to multitask and manage time effectively
Comfortable in a fast-paced, evolving environment
Strong team player with excellent interpersonal skills
Preferred
Previous experience in a call center or outbound sales environment preferred
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
Founded in 2015
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase