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MCI · 5 months ago

Human Resources Business Partner I

Killeen, TX

Full-time

Onsite

Entry Level

1+ years exp

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of its clients. They are seeking an experienced Human Resource Business Partner to help lead and execute people initiatives, deliver exceptional internal HR support, and enhance HR processes.

Business Information Systems

Responsibilities

Provide general HR support in collaboration with operations teams

Partner with remote HR teams and the HR Manager to address key HR issues and initiatives

Align HR strategies with business objectives and recommend improvements

Foster employee engagement through proactive, hands-on approaches (including remote interactions)

Adapt to a dynamic work environment influenced by economic and policy changes

Champion innovative HR solutions and continuous process improvement

Lead employee relations, retention, and recognition programs

Manage a high-volume workload and multiple priorities effectively

Demonstrate strong organizational and interpersonal skills

Qualification

HR Business Partner experienceInterpersonal skillsCommunication skillsMicrosoft Office proficiencyConflict resolution skillsTime managementPublic speakingDependabilityCreativityAdaptabilityTeam collaboration

Required

Minimum 1 year of experience in an HR Business Partner or related HR/operations role

Some undergraduate-level education

Excellent interpersonal and communication skills

Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)

Familiarity with training tools and techniques

Strong conflict resolution skills (including employee and customer-related issues)

Effective time management, planning, and multitasking abilities

Strong written and verbal presentation skills

Ability to thrive in a fast-paced, professional environment

Skilled in planning, coordination, and adapting to various learning styles

Ability to provide and receive constructive feedback

Strong prioritization and organizational skills to meet deadlines

Preferred

Experience in military, government (local, state, or federal) environments

Background in contact center operations

Degree from an accredited two- or four-year college or university

SHRM-SCP or equivalent HR certification

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.

Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

Retirement Savings: Secure your future with retirement savings programs, where available.

Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.

Life Insurance: Access life insurance options to safeguard your loved ones.

Supplemental Insurance: Accident and critical illness insurance

Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.

Paid Training: Learn new skills while earning a paycheck.

Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.

Casual Dress Code: Be comfortable while you work.