Mass Markets · 3 months ago
Call Center Collections Representative
US-NM-Mesilla
Full-time, Part-time
Onsite
New Grad, Entry LevelMCI is one of the fastest-growing tech-enabled business services companies in the USA, providing a range of customer experience and business process outsourcing solutions. They are seeking Collections Representatives who will engage with customers to resolve outstanding balances and establish effective repayment plans while ensuring compliance with regulatory standards.
ConsultingInformation Technology
Responsibilities
Customer Outreach: Contact customers via phone and email regarding overdue accounts to discuss balances and payment options
Negotiation: Work with customers to establish realistic and effective repayment plans or settlements
Follow-Up: Monitor and follow up on missed payments and broken promises to pay
Account Management: Update customer records, payment statuses, and notes in the system accurately and promptly
Compliance: Ensure all collection activities comply with regulatory standards, including debt collection laws and company policies
Documentation: Maintain detailed and organized records of all interactions and collection efforts
Performance Goals: Consistently meet or exceed daily and monthly collection targets
Qualification
Required
Must be 18 years or older
High school diploma or GED required
Bilingual in English and Spanish (required)
Strong negotiation and conflict resolution skills
Ability to remain calm, professional, and empathetic under pressure
Familiarity with debt collection laws and best practices is a plus
Previous experience in collections, customer service, or call center environments preferred
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
Founded in 2015
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase