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Writer Corporation · 3 months ago

Strategic customer success manager, healthcare

New York, NY

Full-time

Onsite

Senior Level

$205K/yr - $260K/yr

7+ years exp

WRITER is seeking a Strategic Customer Success Manager to lead AI-powered transformation for Fortune 100 healthcare and life sciences customers. This role involves managing strategic relationships, driving AI adoption, and ensuring seamless execution of high-value programs to enhance customer experience and business outcomes.

Information ServicesIT ManagementReal EstateRehabilitationWealth Management

Responsibilities

Lead strategic relationships with senior stakeholders across Fortune 50 Healthcare and life sciences customers, acting as their trusted advisor

Translate customer needs into solutions: Help customers articulate their problems, and map those challenges to WRITER's AI platform through targeted workflows, agents, and enablement programs

Drive AI adoption by developing tailored success plans that align solutions with customer business objectives and measurable outcomes

Manage complex, high-value programs that focus on AI-powered transformation, ensuring seamless execution, adoption, and realization of business value

Own renewals and retention: Forecast, negotiate, and manage proposals while achieving retention targets

Partner with Sales to identify and execute expansion opportunities (cross-sell, up-sell) that drive mutual growth

Advocate for customer needs internally: Leverage healthcare-specific insights to influence product strategy and enhance customer experience

Leverage analytics: Use adoption and usage data to uncover insights, empowering customer champions with smarter decision-making

Enable transformation at scale: Guide organizations to embed generative AI across functions, ensuring WRITER becomes core to their long-term innovation strategy

Qualification

Healthcare experienceAI transformationCustomer success managementBusiness operations transformationData-driven decision makingProactiveOrganizedStakeholder engagementCommunicationPresentation skills

Required

7+ years in Healthcare — with experience at a payer, provider, or life sciences company, or consulting with those organizations

Proven experience leading business operations transformation in healthcare — improving workflows, reducing friction, and driving measurable outcomes

3 - 5+ years in a customer-facing SaaS or consulting role, with direct responsibility for strategy, enablement, or AI/digital transformation programs

Strong understanding of healthcare business models, regulations, and pain points — e.g., payer operations, provider workflows, or life sciences commercialization

Demonstrated ability to engage C-level stakeholders and influence executive decision-making

Track record of driving large-scale adoption programs with measurable KPIs

Data-driven, with strong business acumen — able to connect WRITER's platform to business outcomes

Excellent communicator and storyteller, skilled at articulating value propositions to both technical and non-technical audiences

Proactive, self-motivated, organized, and comfortable in a fast-paced, high-growth environment

Aligned with our values: Connect, Challenge, Own

Preferred

Background in management consulting, with emphasis on healthcare and AI/digital transformation

Experience managing large-scale change management programs in payer, provider, or life sciences settings

Familiarity with multi-agent AI platforms and their application to healthcare workflows

Exceptional presentation and facilitation skills with executive audiences

Benefits

Generous PTO, plus company holidays

Medical, dental, and vision coverage for you and your family

Paid parental leave for all parents (12 weeks)

Fertility and family planning support

Early-detection cancer testing through Galleri

Flexible spending account and dependent FSA options

Health savings account for eligible plans with company contribution

Annual work-life stipends for:

+ Home office setup, cell phone, internet

+ Wellness stipend for gym, massage/chiropractor, personal training, etc.

+ Learning and development stipend

Company-wide off-sites and team off-sites

Competitive compensation, company stock options and 401k

Company

Writer Corporation

Over the years Writer Corporation has evolved from being a single service operation to a leading multi-business enterprise with over 9000+ employees across geographies with a single goal to consistently meet and exceed our customer's expectations through premium quality services.

Founded in 1953

Mumbai, Maharashtra, IND

5001-10000 employees