OptiSigns Inc. · 5 months ago
SaaS Customer Helpdesk Specialist
Houston, TX
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $65K/yrOptiSigns Inc. is on a mission to become the leading digital signage platform globally. As a SaaS Customer Helpdesk Specialist, you will provide technical support and customer service, ensuring clients have a seamless experience with the company's digital signage solutions.
Email
Responsibilities
Product Demonstrations: Guiding customers through engaging, high-quality product demos to showcase our cutting-edge digital signage solutions
Onboarding Clients: Ensuring customers have a seamless experience from the moment they join, providing them with the support and tools they need to be successful
Troubleshooting & Technical Support: Working with customers to resolve technical issues, leveraging your problem-solving skills and expanding your technical knowledge of digital signage and A/V systems
Managing Customer Relationships: Using tools like CRMs and ticketing systems to keep customer interactions organized and efficient, ensuring high levels of satisfaction and retention
Guiding Investment Decisions: Assisting customers in making informed, strategic decisions for their digital signage projects, whether they are a small business or a Fortune 100 company
Qualification
Required
Become an expert in our software and hardware solutions, including Windows, Android, Raspberry Pi, Linux, and other devices
In-depth knowledge of audio/video (A/V) and embedded systems, including hardware and software integration
Ability to diagnose and resolve technical issues related to A/V and embedded systems
A passion for providing exceptional customer service, with the ability to explain technical concepts in a clear, user-friendly manner
Good understanding of Raspberry Pi and other embedded hardware and software
Familiarity with images, applications, and projects related to Raspberry Pi and embedded systems
Creative thinking and problem-solving abilities
Ability to work collaboratively in team settings
Strong communication skills to explain technical concepts to non-technical users
A strong mix of technical aptitude and interpersonal skills, ready to troubleshoot issues and build meaningful relationships with a diverse range of customers
The ability to adapt quickly and maintain discipline, thriving in a fast-paced, high-growth environment
Time management skills that allow you to handle multiple customer requests efficiently while maintaining a high level of service
A genuine 'I can do this' attitude, driven by a hunger to learn, take on challenges, and succeed
Familiarity with or a willingness to learn digital signage technology, A/V systems, and tools like ticketing systems and CRMs
Benefits
Dental insurance
Flexible schedule
Health insurance
Vision insurance
Paid time off
Company
OptiSigns Inc.
OptiSigns is the leading digital signage company in North America, with over 30,500 customers in 121 countries using their hardware and software to display signage across a variety of industries.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-11-11
MarketScreener
2025-11-10
Company data provided by crunchbase