Albi · 3 months ago
Customer Success Manager
Oak Brook, Illinois, United States
Full-time
Onsite
Mid LevelAlbi is a fast-growing SaaS company focused on empowering restoration contractors with technology to help them scale their businesses. They are seeking a passionate and proactive Customer Success Manager to manage post-onboarding client relationships, drive adoption, and ensure customers achieve measurable outcomes.
Cloud ManagementSaaSSoftware
Responsibilities
Own the post-onboarding client relationship, serving as a trusted advisor to restoration businesses using the Albi platform
Drive adoption, ensuring customers achieve measurable outcomes, and identifying opportunities for expansion while mitigating churn risk
Partner closely with Sales, Support, Product, and Onboarding teams to deliver a seamless customer experience
Lead quarterly business reviews and act as the voice of the customer internally
Qualification
Required
Passionate and proactive attitude
Experience in customer success or account management
Ability to drive adoption and ensure measurable outcomes for customers
Strong communication and interpersonal skills
Experience working collaboratively with Sales, Support, Product, and Onboarding teams
Ability to lead quarterly business reviews
Capability to act as the voice of the customer internally
Company
Albi
At Albi, we’re a dynamic team on a mission to transform the restoration industry.
Founded in 2020
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$11MKey Investors
Frontier GrowthPalm Drive Capital
2025-08-12Series B
2023-03-21Series A· $8M
2022-08-01Seed· $2.5M
Leadership Team
Alex Duta
Founder & CEO
Recent News
thesaasnews.com
2025-08-19
Company data provided by crunchbase