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Alma Bank · 1 day ago

Branch Operation Supervisor

Fort Lee, NJ

Full-time

Onsite

Entry Level

1+ years exp

Alma Bank, headquartered in Long Island City, New York, is looking for an experienced Branch Operation Supervisor to work at its Fort Lee, NJ Branch. The role involves coordinating with the branch manager to implement bank policies and overseeing the daily operations of the branch to ensure efficient functioning and high-quality customer service.

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Responsibilities

Assigns duties and work schedules to workers to ensure efficient functioning of the branch

Train employees in customer service and banking procedures

Assist Branch Manager in the accomplishment of branch goals

Oversee day to day operation of the branch

Oversee the flow of cash and financial instruments in accordance with company policy

Assess risk of all financial transactions executed by organization personnel

Monitor activities to implement institution's policies, procedures, and practices

Effectively communicate with customers to resolve account problems

Approve & authorize checks and assist teller to solve any operational issues

During peak periods assist Universal Bankers in opening new accounts and assure quality of customer service of the Branch

Manage & report to Branch Manager of any teller shortages or overages

Conduct security check of building and all tellers stations

Ensure completion of daily assigned tasks and responsibilities

Maintains harmony among workers and resolves grievances

Ensure completion of daily assigned tasks and responsibilities

Monitor and review financial institution's security procedures and control access to vault

Continually updates and apprises Branch Manager of status of branch operations and pending issues

Qualification

Branch operations managementCustomer service trainingRisk assessmentFinancial transactions oversightConflict resolution

Required

One year certificate from college or technical school; or one year+ related experience and/or training; or equivalent combination of education and experience