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Blacklane · 3 months ago

General Manager West+Canada (Strategy&Operations)

Los Angeles

Full-time

Hybrid

Director/Executive

Blacklane is a global premium chauffeur service operating in over 50 countries, and they are seeking a General Manager for US West & Canada. In this role, you will own the regional P&L, lead a high-performing team, and execute market strategies to drive growth and enhance customer engagement across key locations.

AppsHospitalityMobile AppsProfessional ServicesTourismTransportationTravel

Growth Opportunities

Responsibilities

Design and implement a tailored strategy for West Canada, balancing the needs of corporate clients, premium tourism, and cross-border travel with the US West Coast

Own the West Canada P&L, ensuring financial goals are achieved through smart planning, operational efficiency, and proactive cost management in a geographically diverse market

Recruit, develop, and lead a high-performing local team

Create a collaborative environment that attracts and retains top talent across multiple cities

Deliver best-in-class service to corporate clients, international travelers, and luxury hospitality partners, ensuring retention and loyalty in a region where reputation and service quality are critical

Represent Blacklane with regional stakeholders such as premium hotels, corporate travel managers, tourism boards, event organizers, and airport authorities (YVR, YYC)

Use tools like Google Suite and Tableau to track performance and guide strategic decision-making

Qualification

P&L ManagementMarket StrategyData-Driven Decision MakingTeam LeadershipIndustry ExperienceLocal KnowledgeEntrepreneurial SpiritDynamicCharismatic LeaderFluent in EnglishFluent in FrenchAdaptableStrategic Thinker

Required

Own the regional P&L

Build and lead a high-performing team

Accelerate market growth across key hubs, including Vancouver and Calgary

Represent the brand to customers, partners, and external stakeholders

Design and implement a tailored strategy for West Canada

Balance the needs of corporate clients, premium tourism, and cross-border travel with the US West Coast

Position Blacklane as the premier chauffeur service in Vancouver, Calgary, and other regional hubs

Ensure financial goals are achieved through smart planning, operational efficiency, and proactive cost management

Recruit, develop, and lead a high-performing local team

Create a collaborative environment that attracts and retains top talent across multiple cities

Deliver best-in-class service to corporate clients, international travelers, and luxury hospitality partners

Ensure retention and loyalty in a region where reputation and service quality are critical

Represent Blacklane with regional stakeholders such as premium hotels, corporate travel managers, tourism boards, event organizers, and airport authorities

Use tools like Google Suite and Tableau to track performance and guide strategic decision-making

Business builder mindset with a strong drive for growth

Charismatic leader who can inspire and lead a geographically distributed team

Able to design and execute strategies adapted to both urban corporate hubs and seasonal tourism peaks

Experience in the luxury/premium industry (e.g., high-end hotels, resorts, or tourism services)

Ideally have experience in mobility or startup environments

Thrive in a market with strong seasonality and diverse customer demands

Strong understanding of West Canada's premium mobility market, including tourism flows, airport dynamics, and cross-border corporate travel with the US

Fluent in English

French is a strong asset, especially for cross-Canadian collaboration

Additional languages are a plus

Benefits

Fair Pay & Shared Success → We provide good salaries and automatically enroll all employees in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth through Ledgy.

Blacklane Mystery Rides → As a valued contributor to our success and growth, we are pleased to offer you one complimentary ride per quarter to experience and evaluate our chauffeur services firsthand.

Learning & Development at Blacklane → We value the person beyond the CV, which is why we are committed to your continuous growth—not just for the company’s success, but for your own professional development. We believe that when our employees stay ahead, so does Blacklane. That’s why you have free access to thousands of online courses on LinkedIn Learning, tailored to your career aspirations, along with a unique learning experience designed for those stepping into leadership roles.

The way to your heart goes through your stomach? → If so, we’ve got something special for you, in Berlin: our weekly homecooked, quality office lunches. Not only do they fuel your mind and body, but they also provide the perfect opportunity to connect with colleagues from all departments, fostering stronger bonds beyond your own division.

Your Health, No Compromise → with Nilo Health & WHOOPWe prioritize both your mental and physical well-being because a healthy team creates a thriving culture. That’s why we offer access to the Nilo Health platform for mental wellness and the WHOOP bracelet, after one year to support your fitness—available for you to use as you choose.

Social responsibility → We Care: Learn more about Miracle flights and the meaningful impact behind our commitment to making a difference.

Share your ideas with Blacklane’s C-Level → Our approachable C-Level team values your insights. Once a month, they host a consultation day where you’re invited to share your ideas, feedback, and constructive criticism—because your voice shapes our future.

Thrive Together → Our Hybrid Office Culture: At Blacklane, we believe in the power of in-person collaboration and connection. That’s why we follow a hybrid, 3 office day focused approach. This supports both our fast-paced growth and the building of strong, engaged teams. We know everyone’s situation is unique, so our hybrid setup still allows for flexibility when needed.