Playbook Sports · 3 months ago
Customer Success Associate
Hoboken, New Jersey
Full-time
Onsite
Entry Level
1+ years expPlaybook Sports is dedicated to transforming sports and academic programs through innovative technology and integrated services. They are seeking a Customer Success Associate to provide exceptional support to clients, enhance customer satisfaction, and drive retention and revenue growth.
Sports
Responsibilities
Act as the primary point of contact for software clients to ensure that their needs are met in a way that improves client satisfaction
Drive customer software engagement and development of power users across customer organizations
Implement Customer Success Plans for assigned accounts
Collaborate with the Playbook sales team to expand customer relationships
Onboarding existing clients to the software platform, training them in how to use our program
Help ensure smooth operations and customer feedback
Qualification
Required
Preferably 1 year of relevant experience in Customer Success, Support or Sales experience
Passion for technology and wowing customers
Relentless work ethic
Strong communication skills, verbal and written
Strong organizational skills, ability to multitask
Ability to think quickly and be creative
Confidence to make decisions without supervision
Benefits
401(k) and 401(k) matching
Paid Time Off
Health Reimbursement Account (HRA)
Paid Travel Opportunities
Company
Playbook Sports
At Playbook, we believe that every child deserves access to life-changing sports & education programs, and especially once-in-a-lifetime experiences with professional athletes and venues.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jordan Marcus
Co-Founder & Director of Talent
RJ Moakler
Manager, Team Partnerships
Company data provided by crunchbase