Inside Sales & Customer Relationship Executive jobs in United States
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Expedock · 3 months ago

Inside Sales & Customer Relationship Executive

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Expedock is seeking a motivated and customer-focused Inside Sales & Customer Relationship Executive to nurture and expand relationships with existing customers, identify new business opportunities, and support the sales process. This role emphasizes proactive outreach, account management, and leveraging CRM and marketing tools to drive business growth.

Artificial Intelligence (AI)Freight ServiceLogisticsSoftware

Responsibilities

Customer Engagement: Contact existing customers via phone to maintain relationships, provide product updates, and identify opportunities for upselling or cross-selling
Lead Generation: Research and identify potential new B2B customers using company-approved sources
Campaign Follow-Up: Review email marketing campaigns and follow up with customers who engage with content, as well as those who have not responded
CRM Management: Monitor CRM for customer segments (regular, at-risk, sleeping, or lost customers) and prioritize outreach accordingly
Offer Presentation: Present customer-centric offers, such as pallet optimization (adding extra items at no additional shipping cost)
Consultative Approach: Conduct needs-based conversations with customers, focusing on their business goals rather than pushing sales
Team Collaboration: Work closely with the sales team and participate in weekly check-ins for coaching and continuous improvement
Record Keeping: Document all customer interactions and maintain accurate records in the CRM

Qualification

B2B salesCRM toolsAccount managementCustomer successConsultative conversationsOutbound callingCommunicationSelf-motivatedTeam collaboration

Required

1–2+ years of experience in B2B sales, inside sales, account management, or customer success
Strong communication skills: concise, professional, and confident when speaking with business owners over the phone
Ability to conduct consultative conversations and build long-term business relationships
Comfortable with outbound calling
Self-motivated, organized, and able to work independently while contributing to a team environment
Willingness to quickly learn product knowledge and adapt to customer needs

Preferred

Experience with CRM tools

Company

Expedock

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Expedock is an AI-based outsourcing services provider for logistics and freight providers.
dateFounded in 2019
location
Palo Alto, California, USA
people-size51-200 employees
web-link
https://www.expedock.com/

Funding

Current Stage
Growth Stage
Total Funding
$21.65M
Key Investors
Insight PartnersAli Partovi
2022-08-10Series A· $16.5M
2021-02-04Seed· $4M
2021-01-14Seed· $0M

Leadership Team

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King Alandy Dy
CEO and Co-Founder
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Jeff Tan
COO & Co-Founder
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Recent News

Soma Capital
Soma Capital Portfolio
2026-01-14
PYMNTS.com
Expedock Raises $13.5M to Help Freight Forwarders Improve Use of Data
2022-08-17
FinSMEs
Expedock Raises $13.5M in Series A Funding
2022-08-17
Company data provided by crunchbase