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New-Indy Containerboard LLC · 4 months ago

Sr. IT & OT Site Administrator

Catawba, SC

Full-time

Onsite

Mid, Senior Level

3+ years exp

New-Indy Containerboard LLC is seeking a Sr. IT & OT Site Administrator to optimize IT and OT business relationships and ensure effective problem resolution at their manufacturing facility. The role involves leading day-to-day operations, driving technology initiatives, and collaborating with various departments to enhance operational excellence.

ManufacturingPaper Manufacturing

Responsibilities

Leverage your technical skills to resolve tickets and problems escalated within the site

Determine the root cause of problems and eliminate those barriers to success

Work with end users to ensure proper training

Document all systems, SMEs, and system connectivity to ensure support success

Maintain support agreements on pertinent technologies within the site and maintain that support to minimize technological impacts on the business

Work with Enterprise Security to mitigate site specific opportunities

Develop site support SMEs, establish comprehensive training programs

Alert management to emerging trends in incidents

Work with the business process owners to develop and maintain site Business Continuity Plans

Drive continuous improvement at the site through technology innovation and process optimization

Help Manage (plan, monitor and control) projects for IT & OT, with a focus on milestones/deadlines, deliverables, budgets, resources, and key stakeholder relationships with Site and NICB’s Enterprise IT & OT Teams guidance

Meet regularly with management and production staff to identify issues and concerns

Identify opportunities and present possible solutions for improved efficiencies with a comprehensive plan including project scope, objectives, milestones, deliverables, TCO & ROIC with Site and NICB’s Enterprise IT & OT Teams guidance

Develop and deliver progress reports, proposals, requirements documentation, and presentations

Qualification

IT & OT platformsManufacturing technologyProject managementMicrosoft operating systemsNetworking protocolsSystem administrationITIL principlesCustomer service orientationAnalytical skillsInterpersonal skillsProblem-solving abilitiesTeam collaboration

Required

Bachelor's in business, IT or similar discipline, or commensurate equivalent work experience in a technology field, minimum of 3 years

Organizational skills, attention to detail, follow up, documentation preparation and maintenance skills, and customer service orientation are crucial for success in this role

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning

Exceptional written and oral communication skills

Experience within, or supporting, a manufacturing environment

Experience in managing cross-functional teams and processes

In-depth knowledge of Microsoft operating systems and networking protocols

Knowledge of computer hardware, networking and system administration

Experience with both IT and OT/Process Control environments

Extensive application support experience with MS Office

Familiarity with the fundamental principles of ITIL

Experience with system backup and administrative tasks

Ability to conduct research into a wide range of computing issues as required

Ability to absorb and retain information quickly