Customer Support Representative jobs in United States
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Connecteam · 2 months ago

Customer Support Representative

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$50K/yr - $60K/yr
date1+ years exp

Connecteam is a fast-growing startup focused on improving the workforce experience for mobile and low-tech employees. The Customer Support Representative will communicate with clients to ensure they are effectively utilizing the app, troubleshoot issues, and enhance customer satisfaction.

ComputerSaaSSoftwareVirtual Workforce

Responsibilities

Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction
Delivering fast service while maintaining a high performance level
Educating the clients on the best practices in Connecteam according to their business needs
Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc

Qualification

Customer support experienceWritten communication skillsVerbal communication skillsTech-savvyProblem-solving skillsEmpathyTeam playerTime management skillsPositive attitude

Required

At least 1 year of experience in a customer support role or client facing environment (provided support in writing)
Superb written and verbal communication skills
Service-oriented personality with a can-do attitude and strong problem-solving skills
Tech-savvy with a Startup mentality that includes working in a dynamic and fast paced environment
A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together
Positive attitude, empathy, and high energy!
Independency and time management skills
Ability to work remotely from Mon-Fri - must

Benefits

Medical coverage.
Insurance plan.
Paid time off for vacation, sick days.

Company

Connecteam

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Connecteam is a multi-functional and workforce management mobile solution for companies that manage on-the-go teams.
dateFounded in 2016
location
New York, New York, USA
people-size201-500 employees
web-link
https://connecteam.com

Funding

Current Stage
Growth Stage
Total Funding
$158M
Key Investors
Google for Startups
2022-03-02Series C· $120M
2021-04-28Series B· $37M
2021-01-26Non Equity Assistance

Leadership Team

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Yonatan Nuriel
VP R&D & Co-founder
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A
Asaf Haviv
Chief Financial Officer
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Recent News

Research and Markets
U.S. Healthcare Staffing & Scheduling Software Market Report 2025-2033 - AI-Driven Scheduling and Nursing Shortages Drive the Industry
2025-08-26
GlobeNewswire News Room
United States Absence Management Market to Hit Valuation of US$ 742.87 Million By 2033 | Astute Analytica
2025-03-26
Business Wire
Connecteam Brings Its All-in-One Workforce Management App to UK Care Week
2023-03-14
Company data provided by crunchbase