Targa Resources · 3 hours ago
Lead Service Delivery and Compliance Analyst
Houston, TX
Full-time
Onsite
Mid, Senior Level
4+ years expTarga Resources is committed to improving IT service delivery and compliance through the Lead Service Delivery and Compliance Analyst role. This position focuses on promoting ITIL best practices, ensuring alignment with internal policies and regulatory requirements, and driving continual service improvement across ITSM processes.
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Responsibilities
Support the execution and documentation of ITGCs across key systems in scope for SOX compliance
Assist with walkthroughs, control testing, and the evaluation of design and operational effectiveness
Collaborate with control owners to gather evidence, clarify control procedures, and assess compliance
Track and follow up on remediation plans for identified deficiencies or gaps
Maintain and update control documentation, including narratives, flowcharts, and risk/control matrices
Partner with external auditors and internal teams to facilitate audit requests and resolve issues
Provide insights and recommendations to strengthen the IT control environment
Develop and maintain IT compliance policies aligned with regulatory frameworks; support governance and control implementation
Perform periodic reviews and assessments of access controls, data protection measures, and system configurations
Promote IT compliance awareness by delivering training and providing guidance on requirements and best practices to IT and business teams
Serve as a liaison between technical teams and compliance stakeholders
Support continual service improvement initiatives by identifying gaps in service delivery and driving corrective actions across ITSM processes
Ensure ITSM processes (e.g., Incident, Request, Change, Release, Problem Management) are consistently followed and aligned with governance standards
Collaborate with process owners to define and maintain service delivery KPIs and ensure reporting supports compliance and operational goals
Facilitate CMDB governance by defining ownership, enforcing accountability, and supporting data quality improvements in alignment with CSDM and compliance standards
Follow established ITIL and established service delivery processes
Champion the IT Governance programs through change management, IT control tests, issue and risk management, RCAs
Standardize Compliance activities through written job aids, processes and technical documentation
Other duties as assigned
Qualification
Required
Bachelor's degree in computer science, MIS, and/or equivalent work experience in related fields
Up to 5 years of experience in IT compliance, IT service delivery, or IT governance roles
Strong understanding of ITIL principles and ITSM processes (e.g., Incident, Change, Release, Request, Problem Management)
Solid understanding of the Sarbanes-Oxley (SOX) Act, specifically ITGC and IT application control requirements
Strong written and verbal communication skills with an aptitude for problem solving
Must be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze information
Experience in providing technical solutions to non-technical individuals
Experience in internal audit, IT risk management, and control testing
Demonstrated team building skills
Convey clear sense of direction, priorities, and vision for service delivery area
Ability to deal with internal employees and external business contacts while conveying a positive, service-oriented attitude
Willingness to travel to company locations (up to 5%)
Regular and reliable attendance
Preferred
ITIL v4 Foundations certification highly encouraged
Certifications in IT compliance or governance frameworks (e.g., CISA, CRISC, CGEIT, ISO 27001 Lead Implementer)
Experience with GRC (Governance, Risk, and Compliance) platforms or tools
Experience working with ServiceNow
Experience with CMDB governance and familiarity with CSDM (Common Service Data Model)
Company
Targa Resources
Targa is a leading provider of midstream services as one of the largest independent midstream infrastructure companies in North America.
1001-5000 employees
H1B Sponsorship
Targa Resources has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$10BKey Investors
Stonepeak
2025-11-06Post Ipo Debt· $1.75B
2025-06-04Post Ipo Debt· $1.5B
2025-02-24Post Ipo Debt· $2B
Leadership Team
Jennifer K.
Chief Financial Officer
Julie Boushka
SVP and Chief Accounting Officer
Recent News
Targa Resources Corp.
2025-12-01
2025-11-08
thefly.com
2025-11-07
Company data provided by crunchbase