Bitcoin Depot · 3 months ago
ATM Tech Support Specialist
United States
Full-time
Remote
Entry Level
1+ years expBitcoin Depot is the largest Bitcoin ATM Network in the world, seeking an ATM Tech Support Specialist to manage the performance of ATM hardware and software while providing exceptional customer service. This role involves performing daily reviews of ATM systems, triaging issues, and liaising with customers to ensure satisfaction and compliance.
E-CommerceFinanceFinancial ServicesProfessional Services
Responsibilities
Perform scheduled daily reviews of our ATM hardware and software management platform and identify ATM maintenance needs
Review internal and external requests and notifications to support ATM performance and end user service needs
Effectively triage hardware and software issues and open service calls as needed
Manage service calls assigned to providers to completion in accordance to the master service agreement and company KPIs
Review and assess ATM camera angles on a weekly basis to ensure customer images are captured in accordance with government regulatory compliance requirements
Review ATM performance for chronic behavior and perform root cause analysis to restore ATMs to optimal uptime
Liaison with customers as needed to maintain the business partnership and mitigate escalations
Make recommendations to improve efficiency within the team and/or cross functional departments
Assist other team members and perform other duties as assigned from time to time
Qualification
Required
A minimum of one year in an ATM technical service role either in a field or call center environment
Intermediate level or higher knowledge and understanding of using Microsoft Excel and/or Google Sheets
Demonstrated ability to manage multiple high priority tasks and shift priorities in a fast paced environment
Strong, professional communications skills both orally and written
A basic understanding of cryptocurrency
Preferred
A minimum of a working knowledge level of Kaba Mas locks is preferred
Company
Bitcoin Depot
Bitcoin Depot is an INC 5000 company and the fastest-growing multi-cryptocurrency ATM Network offering users the ability to buy and sell.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$15MKey Investors
Sopris Capital AssociatesAWM Investment Company
2025-10-07Post Ipo Equity· $15M
2024-04-25Post Ipo Equity
2023-06-30IPO
Leadership Team
Scott Buchanan
Chief Executive Officer
R
Ron Moore
Chief Information Security Officer
Recent News
MarketScreener
2026-01-05
2026-01-03
Company data provided by crunchbase