Apply on Employer Site

Community of Christ · 3 months ago

Campground Executive Director in Missouri, USA

Independence, MO

Full-time

Onsite

Mid, Senior Level

2+ years exp

Lake Doniphan Conference and Retreat Center is looking for a talented, motivated, and detail-oriented individual for a pivotal leadership role responsible for the comprehensive oversight and strategic management of their 300-acre facility located at the northeast edge of the Kansas City Metropolitan Area in northwest Missouri. The Executive Director will manage personnel, operations, guest satisfaction, and adherence to safety standards, ensuring efficient operation and financial performance of the facility.

Religious Institutions

Culture & Values

Responsibilities

Manages and monitors the annual budget, focusing on revenue generation and cost control to enhance the organization’s financial outlook

Manages quotes, invoicing, expense tracking, and provides documentation for our external accounting group

Approves expenditures and manages inventory for supplies and services

Develops and executes sales and marketing strategies to attract new guests and retain existing groups, focusing on achieving occupancy and revenue goals

Oversees the creation and distribution of marketing materials, website content, and social media presence

Acts as phone contact for booking inquiries, guest needs assessment, quote development, scheduling facilities usage, booking follow-up, and collecting payment

Builds and maintains relationships with the sponsors (the Central Mission Center and the Midlands Mission Center of Community of Christ), guest groups, various non-profits, and community groups

Periodically analyzes retreat center trends to adjust strategies as needed

Assists with fundraising efforts

Ensures all day-to-day operations are met across facilities and grounds maintenance, housekeeping, food service, and administrative responsibilities, offering to support in training, supervision, and filling in to complete tasks as needed

Oversees operational policies and procedures to optimize guest satisfaction

Ensures compliance with all local, state, and federal regulations, including health, safety, and environmental standards

Maintains American Camp Association accreditation

Monitors and enforces employee compliance with the registered youth worker program and other training required by Community of Christ

Provides updates and coordinates business plans with the board of directors

Works with various board committees on projects and planning

Coordinates and leads campground-sponsored programming

Coordinates with the Operations Director in the recruitment, hiring, training, and supervision of team members

Oversees performance reviews, provides constructive feedback, and facilitates professional development opportunities

Manages staff scheduling, coordinates payroll, and ensures adherence to HR policies

Measures and promotes a culture of exceptional guest service and teamwork

Completes other duties as assigned

Qualification

Financial ManagementSales & MarketingOperational ManagementHuman Resources ManagementMicrosoft SuiteHospitality Industry KnowledgeCommunication SkillsBilingual (English/Spanish)Team LeadershipAttention to Detail

Required

Bachelor's Degree in Hotel/Restaurant Management, Business Administration, or a related field

Minimum of two to five years successful and progressive management experience in a camp, resort or retreat center environment, or an institution (school, health care facility, etc.)

Must have a flexible schedule with the ability to work nights, weekends and holidays as needed

Ability to fill in for other staff roles in their absence

A commitment to Community of Christ and Lake Doniphan missions, philosophies and values

Skilled with Microsoft Suite, especially Outlook, Excel and Word

Excellent business management and analysis skills for a dynamic and complex organization including organizational and follow-through skills with attention to detail

Ability to establish and monitor a team-oriented environment; to provide staff leadership to fulfill organizational goals and objectives

Excellent communication skills: verbal, written and listening; provide front-line leadership for public relations initiatives and marketing efforts; possess excellent grammar, punctuation, and proof-reading skills with command of the English language

Understanding of the camping and hospitality industries with some experience in building maintenance and food preparation

Ability to lift 50 lbs

Registered Youth Worker/Anti-harassment Training: New employees are required to be a registered youth worker with Community of Christ or be able to register within 30 days of hire date. Anti-harassment training is also required within 30 days of hire and then required annually