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Mendix · 16 hours ago

Mendix Support Engineer

Boston, MA

Full-time

Onsite

New Grad, Entry Level

Mendix is the leading low-code application development platform, enabling collaboration between business users and developers. They are seeking a Mendix Support Engineer to take ownership of platform and product issues, troubleshoot reported issues, and manage stakeholder communications effectively.

Business Process Automation (BPA)Enterprise SoftwareFinancial ServicesInsurTechMobile AppsPaaSSaaSSoftware

Culture & Values

Responsibilities

Take ownership of platform and product issues, working independently with customers to resolve platform and application development/deployment issues

Investigate, reproduce, and troubleshoot reported issues, identifying suitable solutions or root causes within our platform infrastructure and software

Manage all stakeholders by clearly communicating reported issues to the R&D team, Product Manager, and Customer Success Manager, ensuring effective cross-functional coordination

Work with minimal supervision, making independent decisions with discretion

Effectively manage your time, prioritizing daily tasks based on the severity of the problem and its business impact on the customer

Set and maintain customer expectations by adhering to Service Level Agreements and prioritizing reported incidents

Qualification

Mendix PlatformTechnical SupportProblem-solvingProgramming LanguagesCloud TechnologiesCustomer EngagementCommunication SkillsTime ManagementOrganizational Skills

Required

Hold a B.S. in Information Systems, Engineering, Computer Science, or equivalent

Have excellent communication skills, both written and verbal, in English

Are passionate about technology with strong problem-solving and analytical skills

Are well-organized, flexible, and able to keep track of your tasks

Have an understanding of and interest in programming languages, integration, relational databases, and/or public Cloud technologies (e.g., AWS, Azure)