NetSuite · 3 months ago
Senior Support Engineer 1 - Oracle Exadata Cloud Services
United States
Full-time
Remote
Senior Level
6+ years expNetSuite is a leading provider of cloud-based business management software. As a Senior Support Engineer 1, you will solve complex customer challenges using automation and AI tools, while providing world-class post-sales support and ensuring high levels of customer satisfaction.
Cloud ComputingComputerCRMiOSSaaSSoftware
No H1B
U.S. Citizen Only
Responsibilities
Balance proactive problem avoidance, automation and knowledge creation with reactive troubleshooting to ensure the highest levels of customer satisfaction
Serve as a primary point of contact for customer inquiries, both technical and non-technical, providing expert troubleshooting, problem resolution, and strategic advice
Deliver deep technical expertise on Oracle Exadata Cloud Services (ExaCC / ExaCS) implementations and administration
Collaborate with customers through remote and on-site engagements, providing guidance that improves performance, stability, and scalability
Partner with internal teams, mentoring colleagues, and contributing to Oracle’s growing knowledge base to drive innovation and continuous improvement
Document solutions, identify and implement automation opportunities and train AI Models to find solutions faster
Qualification
Required
6 to 10+ years of experience in a support role
Applicants are required to read, write, and speak English
U.S. Citizenship due to client requirements
7+ years with Oracle Core products or 8+ years with Applications products
Hands-on experience with Exadata implementations and large-scale database management systems, including setup, configuration and patching of systems
Familiarity with OEDA deployment tools
Expert-level, hands-on leadership of Exadata implementations and large database management systems
Deep experience operating large-scale Oracle database environments (multi-terabyte/petabyte), including performance engineering, automation, observability, backup/recovery, and zero-downtime upgrades
Hands-on experience with Oracle Cloud Infrastructure and other hyperscalers in the cloud
Cloud Tooling and agent knowledge
Understanding of the Cloud architecture and roles/responsibilities for co-managed services
Familiarity with various migration strategies for moving to the cloud – i.e. ZDM (Zero Downtime Migration), Oracle GoldenGate, DataGuard, or IMPDP
Expert level knowledge of ASM and RAC architectures, clustering technologies, and Oracle database features
In-Depth knowledge of Clustering Technologies (Oracle Clusterware/Grid Infrastructure)
Experience with end-to-end Database Performance tuning, patching and maintenance and backup and recovery strategies
Proficiency in Unix, Linux, and/or Windows operating systems
Programming and troubleshooting skills in C, C++, Java, Python, Apex etc
Hardware debugging and Oracle diagnostic tool expertise, including tools such as Autonomous Health Framework and DBaasDiag
A Bachelor's degree in Computer Science, MIS, Engineering, or related field (or equivalent professional/technical experience)
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
Recent News
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