Mayors Jewelers · 3 months ago
Client Experience Host
Jacksonville, FL
Full-time
Onsite
New Grad, Entry LevelMayors Jewelers is dedicated to providing a World Class Client Experience, and they are seeking a Client Experience Host to ensure exceptional service to all clients. The role involves engaging clients through effective communication, supporting the sales team, and maintaining a positive atmosphere in the showroom.
Retail
Responsibilities
The Host will be a constant role model for the company culture, and ensure they become a way of working for the whole team giving every client (internal and external) a ‘World Class Client Experience’
Leading by example, promote a positive and enjoyable atmosphere in-showroom
Through research and creative thinking, enhance in-showroom hospitality
Ensure clients are welcomed in a timely manner
Use CRM to facilitate unique client experiences based on induvial client interests
Probe clients to discover likes and dislikes to consistently improve and personalize each experience
Support in all aspects of the client experience and individual client journey and above all else keep clients’ needs first
Support all aspects of hospitality within the showroom
Ensure compliance to company policy and procedures
Keep up to date with knowledge of the product and services offered in the showroom
Maintain all showroom housekeeping standards
Complete all training requirements through E learning and other sources
Be the first point of contact with all clients (both internal and external)
Attend departmental meetings and represent the Showroom
At internal and external meetings
Recommend changes to systems and procedures to improve the efficiency of the floor and continually review operational practices to ensure best practice is delivered at all times
Ensure all new systems and data are secure and confidentiality is maintained at all times
Completions of all duties as assigned by management
Qualification
Required
Exceptional communication and interpersonal skills
Ability to build excellent working relationships with clients
Understanding of World Class Customer Experience
Basic selling skills techniques
Experience of working within a high performing team
IT literate
Flexible/adaptable to change
Confidentiality at the highest level
A professional approach at all times
Excellent organisational skills
Able to multitask
Preferred
Jewelry/watch product knowledge
Experience with hospitality
Company
Mayors Jewelers
ABOUT MAYORS Mayors is known for our wide assortment of the world's most iconic brands of jewelry and timepieces, as well as our commitment to client service excellence.
Founded in 1910
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-08-14Acquired
Company data provided by crunchbase