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Fort Washington Investment Advisors, Inc. · 3 months ago

Operational Excellence Lead

US-OH-CINCINNATI

Full-time

Onsite

Senior Level

5+ years exp

Fort Washington Investment Advisors, Inc. is seeking an Operational Excellence Lead to oversee and manage the implementation of their Operational Excellence system. The role involves facilitating the development and application of OpEx tools, coaching associates, and driving process improvements to enhance business performance.

Financial Services

Responsibilities

Facilitates the development and application of OpEx tools, processes and systems to grow the competency of business associates. This includes providing OpEx training and leading improvement events (Kaizen)

Builds and maintains trust and credibility with associates at all levels by exhibiting and coaching W&S Principles and OPEX practices

Coaches Leaders, Managers, and Associates on the importance (Why) and use (How) of OpEx systems, processes, and tools to develop a culture of operational excellence

Guides OpEx maturity in the business with a hands-on approach to development and sustainment of tools, processes and systems

Identifies and leverages best practices within the business and Enterprise to support ongoing development of OpEx. Documents lessons learned and incorporate into the local business as appropriate

Manages OpEx Improvement tools, including Assessment Gap Plan and CI Roadmap, to drive business performance

Performs reporting and development activities as required by the PROSPER team

Performs other duties as assigned

Complies with all policies and standards

Qualification

Continuous Improvement ToolsOperational ExcellenceLeadership SkillsCommunication SkillsCritical ThinkingMicrosoft OfficeOrganizational CourageCustomer Focus

Required

Bachelor's Degree or commensurate experience - Required

Typically requires five years of business experience in service industry. - Required

Typically requires two years of experience utilizing continuous improvement tools (e.g. Lean, Six Sigma, etc.) to improve process efficiency and deliver customer value. - Required

Demonstrated influence with leaders and associates, including gaining the confidence and trust of others, sharing ideas in a compelling manner that gains commitment from others, and finding common ground and acceptable alternatives that satisfy the needs of multiple stakeholders. - Required

Proven outstanding communication skills, including listening, presenting, speaking and writing, adjusting communication content and style to meet the needs of diverse stakeholders. - Required

Demonstrated strong critical thinking skills with the ability to conceptualize, analyze, synthesize, and evaluate data and information to draw accurate conclusions and make sound decisions. - Required

Proven organizational courage to hold peers and others accountable for results. - Required

Demonstrated strong customer focus and work ethic. - Required

Demonstrated leadership skills, including providing direction, influencing and guiding team members to a recommended course of action. - Required

Demonstrated history of executing with urgency, proficiency and passion. - Required

Working knowledge of Microsoft Office products. - Required