Williams Lea · 3 months ago
Administrative Manager - Mon - Fri - 8:30am-5:30pm
Columbus, OH
Full-time
Hybrid
Mid, Senior Level
$73K/yr - $77K/yr
5+ years expWilliams Lea is a global leader in delivering efficient business processes in complex environments, and they are seeking an Account Manager for their Columbus office. The primary responsibility of this role is to communicate a vision for client service delivery while managing a team to achieve operational excellence and continuous improvement initiatives.
Business DevelopmentConsultingFinancial ServicesOutsourcingProfessional ServicesRecruiting
Responsibilities
Establish the quality of service delivery across their portfolio of accounts
Implement standardized processes for all aspects of operations
Track operational controls and ensure management information reporting requirements are fulfilled
Accomplish action items from account plans
Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services
Follow delegations of authority for operations team
Partner with functional teams, adhering to appropriate corporate policies, internal controls, and reporting
Manage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback
Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
Investigate and resolve issues escalated by the portfolio client(s) and communicate significant issues to the Operations Director and client services
Have a strong knowledge clients’ businesses and the impact of our services
Manage overall performance metrics of accounts/departments against contract/target metrics
Provide team with clear communications regarding target metrics/expectations and support their achievements
Escalate operational, compliance and financial risk areas
Manage the selection, induction, development, retention, motivation and performance of direct reports
Establish a structured succession plan for key roles
Support new business implementation
Cascade key business and organizational messages down to the associate level, per the appropriate channels
Share knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvement
Ensure that operational processes stay within agreed upon budgets and timelines
Provide training and development opportunities and serve in mentoring role for his/her direct reports
Compilation and issue of monthly client billing
Manage staff allocation through optimized scheduling and cross-training and through fostering a strong sense of teamwork
Qualification
Required
A Bachelor's degree or equivalent experience is required
Over 5 years' experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
Demonstrated record implementing solutions that have permanently resolved poor contract performance or difficult situations
Excellent client service skills with a service-minded approach towards the client
Proven experience in the delivery and management of complex multi-service solutions for clients
Minimum of two years of successful financial management; understanding of how day-to-day and strategic decisions impact P&L
Benefits
Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
401k Retirement Savings Plan Including Employer Match
Paid Time Off (PTO)
Life Insurance
Paid Parental Leave
Short-term & Long-term Disability
Healthcare & Dependent Care Flexible Spending Accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee Assistance Program (EAP)
Access to on-site Gym and Café
Company Provided Parking
Additional Employee Perks and Discounts
Company
Williams Lea
Williams Lea provides legal support, litigation support, financial support, business outsourcing and professional services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-12-20Acquired
Leadership Team
Richard Hanks
Chief Financial Officer
Recent News
2025-10-20
2025-02-10
2024-12-23
Company data provided by crunchbase