Overhead Door Corporation ยท 3 months ago
Door Program Coordinator
Lewisville, TX
Full-time
Onsite
New Grad, Entry LevelOverhead Door Corporation is seeking a Door Program Coordinator to manage furnish and install orders while ensuring customer satisfaction. The role involves processing orders, communicating with retailers and installers, and resolving any issues that arise during the order fulfillment process.
Building MaterialManufacturingProduct Design
Responsibilities
Review all incoming F&I orders and communicates with Retailer on any insufficient information
Performs all order processing functions under established automation controls
Assist in Installing Dealer setup by collecting proper documentation from applying dealer
Monitor the timeliness of all open furnish & install orders to ensure lead-time compliance
Respond to all incoming furnish & install calls from Retailer, Customer, and Installing Dealer
Determine best method to resolve problems to ensure customer satisfaction and adhere to company policies
Ensure accurate costing for Retailer and Installing Dealer
Update Retailer on all open orders as required
Follow-up with installers on all open orders to ensure timely order completion
Maintain accurate file of all complete furnish & install orders
Research and reconcile Open AR/Unapplied cash issues
Maintain an accurate account of order correspondence
Obtain retail approval for all additional order requirements
Work with Sales center to ensure timely delivery of furnish & install product
Mail/fax sales literature and service information to customers
Provide follow-up with customer, retail store or dealer as necessary
Process and communicate order cancellations
Process and communicate any necessary credits or charge-backs according to procedure
Operate computer terminal to enter orders, advance order status, provide shipping/install dates and invoice orders
Provide installer/retail service over the telephone
Investigate and respond to installer/retailer order inquiries
Phone dealers/retailer/customers as required and provide requested assistance
Take, investigate and solve customer complaints
Interface with dealer/retailers to solve customer problems
Provide detailed explanation of company policy and procedures in respect to Furnish and Install issues
Other related duties as required
Qualification
Required
Exceptional telephone communication and problem-solving skills
Basic computer skill, including data entry, Excel and Word
Must be capable of handling customer complaints in a satisfactory manner
High School Diploma or Equivalent
Preferred
Customer Service or telephone experience / employment preferred
Previous retail home improvements experience a plus
Company
Overhead Door Corporation
Overhead Door Corporation is a manufacturer of doors and openers for residential, commercial, and industrial sectors.
Founded in 1921
1001-5000 employees
H1B Sponsorship
Overhead Door Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (6)
2023 (18)
2022 (30)
2021 (4)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Kelly Terry
President and CEO
Recent News
Google Patent
2025-05-06
Google Patent
2025-05-06
Google Patent
2025-05-06
Company data provided by crunchbase