Future Remodeling · 3 months ago
Inside Sales Representative - Call Center
Bergenfield, New Jersey, United States
Full-time
Onsite
Entry Level
$50K/yr - $150K/yr
1+ years expFuture Remodeling is a construction company seeking exceptional Inside Sales Representatives to join their team in Bergenfield, NJ. In this entry-level role, you will be responsible for connecting with clients over the phone to coordinate appointments for in-home sales consultants, while also participating in training and development opportunities.
Consumer Services
Responsibilities
Handle inbound customer calls professionally, addressing inquiries, resolving issues, and providing information about our services
Consistent phone calls to potential clients through outbound calls
Deliver a sales pitch over the phone to create appointments for our in-home Project consultants
Identify prospective clients through the database, referrals, and other lists
Participation in ongoing training and coaching with manager and team
Meet daily, weekly, and monthly goal targets
Maintain accurate records of all customer interactions in our CRM system
Participate in regular training sessions to enhance product knowledge and customer service skills
Escalate complex issues to the Call Center Manager when necessary
Maintain a positive and professional demeanor, even in challenging customer interactions
Qualification
Required
1-3 Years' experience in customer service, call centers, or similar role
Able to work in a fast-paced environment and handle rejection professionally
Have a professional manner and be experts at establishing rapport with clients quickly
Be able to validate prospective customer's contact and home information in CRM system while maintaining confidentiality
Excellent verbal and written communication skills
Highly developed social skills, enjoys interpersonal communication, and speaks clearly and with poise
Strong customer service orientation with the ability to build rapport quickly
Proficient computer skills and ability to learn new software systems
Team player with a positive attitude and willingness to learn
Relentless at perfecting your craft, always willing to learn and develop new skills
Capacity to persevere through rejection and derive valuable lessons from it
Desire to grow and become a better leader and person
Self-motivated, results-driven, and goal-oriented
Preferred
Proven experience in a sales-oriented environment (preferred but not required)
Previous experience in a call center, customer service, or sales role (preferred but not required)
Familiarity with CRM software
Experience in the home remodeling industry (a plus but not required)
Bilingual skills are a plus
Benefits
Competitive hourly wage plus uncapped commission.
Comprehensive medical, dental, and vision benefits.
Generous Life insurance plan.
Extensive paid time off.
Ample growth opportunities within the company for individuals who consistently meet or exceed targets.
Frequent company-sponsored outings and events to celebrate our wins!
Internal Rewards Program where employees can win points to use for concerts, services, products, and gifts.
Company
Future Remodeling
At Future Remodeling, we’re much more than another home remodeling company—we’re a technology driven disruptor redefining the way exterior home remodeling is perfected.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase